Add, change, or remove an emergency location for your organization

Regardless of the PSTN connectivity option you choose—Microsoft Calling Plans, Operator Connect, Operator Connect Mobile (Public preview release), or Direct Routing—emergency locations can be associated with a phone number.

However, depending on your PSTN connectivity option, how you manage emergency locations and location requirements may vary. For more information, see Manage emergency calling.

This article describes how to add, change, or remove an emergency location for your organization.

This article applies to Microsoft Calling Plans, Operator Connect, Operator Connect Mobile (Public preview release), and Direct Routing.

You manage emergency locations for your organization in the Microsoft Teams admin center or by using PowerShell.

To assign an emergency location, users, phone numbers, and emergency locations all need to be in the same country. For more information, see Assign or change an emergency location for a user.

Add an emergency location

Using the Microsoft Teams admin center

  1. In the left navigation of the Microsoft Teams admin center, click Locations > Emergency addresses.

  2. Click Add.

  3. Enter a name and description for the location.

  4. Select the country or region, and then enter the address.

    Note

    In Belgium, France, Germany, Ireland, Netherlands, and Spain, it's important to understand that to successfully activate a phone number in Microsoft 365, the address set up in the emergency location, which is used to acquire the number, must match the phone number's area code.

  5. If the address isn't found and you want to manually edit the address, turn on Edit the address manually.

  6. Click Save.

Using PowerShell

See New-CsOnlineLisCivicAddress.

Change an emergency location

Using the Microsoft Teams admin center

  1. In the left navigation of the Microsoft Teams admin center, click Locations > Emergency addresses.
  2. In the list, select the location that you want to change, and then click Edit.
  3. Make the changes you want.
  4. Click Save.

Note

You can change the address information for a location only if the address isn't validated. If the address is already validated, and you need to change the address, delete the location, and then create a new location with the correct address.

Using PowerShell

See Set-CsOnlineLisCivicAddress.

Remove an emergency location

Using the Microsoft Teams admin center

  1. In the left navigation of the Microsoft Teams admin center, click Locations > Emergency addresses.
  2. In the list, select the location that you want to remove, and then click Delete.

Using PowerShell

See Remove-CsOnlineLisCivicAddress.