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Add funds and manage Communications Credits

  • Article
  • Applies to:
    Skype for Business, Microsoft Teams

Communications Credits are a convenient way to pay for Microsoft Teams Calling Plans and Audio Conferencing in Microsoft 365. Communication Credits helps ensure that you and your users are never caught without being able to:

  • Dial in to Audio Conferencing meetings using toll-free dial-in phone numbers.

  • Dial out from an Audio Conferencing meeting to add someone else from anywhere in the world.

  • Dial out from an Audio Conferencing meeting to your mobile phone with the Skype for Business or Microsoft Teams app installed.

  • Dial any international phone number when you have a Domestic Calling Plan.

  • Dial out and pay per minute once you've exhausted your monthly minute allotment.

  • Dial out and pay per minute for all outgoing calls, if you have a Pay-As-You-Go Calling Plan.

Note

If you're wondering how much it is and the rates, see the rates table on the Calling Plans page.

Important

For customers with new commerce experience calling subscriptions:

The new commerce experience (NCE) allows customers to pay for services after the services have been consumed, also known as post-usage billing.

Because Communication Credits is a pre-paid budget to support outgoing minutes, it’s not available to purchase for customers with NCE calling subscriptions.

Instead, NCE customers will pay for overage outgoing minutes after they've used them. There's no need for a pool of Communication Credits.

For more information about the new commerce experience for calling subscriptions, see Enable pay-as-you-go for your subscription and New commerce overage for telco pay-as-you-go.

As admin, you can add funds manually or you can set up auto-recharge, which we recommend.

Auto-recharge automatically tops off your balance when it falls below the trigger amount you set. We recommend using auto-recharge so you don't have to remember to add funds manually. When your balance hits the trigger amount, funds are added automatically. If you don't choose auto-recharge, you run the risk of your balance falling below zero. At that point, you and your users won't be able to make toll-free calls or international calls.

You can update your payment options at any time. On the Subscriptions page, select Communications Credits, and make your updates.

Funds will be applied only to Communications Credits at Microsoft's published rates when the services are used. Any funds not used within 12 months of the purchase date will expire and be forfeited.

Tip

We'll send you email notifications when funds are added via auto-recharge, when auto-recharge fails (for example, when a credit card expires), and when your balance reaches zero.

For more information, see What are Communications Credits?

Want to know about plans and pricing

You can see the plans and pricing by visiting one of the following links:

You can also see information by signing in to the Microsoft 365 admin center and going to Billing > Subscriptions > Add subscriptions.

To see a table with the license or licenses you'll need for each feature, see Microsoft Teams add-on licensing.