Manage phone numbers for Calling Plan

Article
03/20/2023
2 minutes to read
Applies to:

Skype for Business, Microsoft Teams

There are four ways to get user (subscriber) and service (toll and toll-free) phone numbers for Calling Plan:

Getting new user phone numbers in the Microsoft Teams admin center.
Getting new service phone numbers in the Microsoft Teams admin center.
Transfer or Port your existing phone numbers with us.
Use a request form for new phone numbers that aren't listed in the Teams admin center.

Important

For new phone numbers in Australia, see Telstra Voice Services. For new phone numbers in Japan, see SoftBank Voice Services.

If you know what kind of forms you're looking for, use the drop-down to select the country/region where you're getting numbers.

Select your country or region to find the downloadable PDF LOA forms you will need

Number request forms

The following sections describe request forms for new numbers and for transferring existing numbers.

Request forms for new phone numbers

Each country or region has different instructions, different types of phone numbers (geographic/non-geographic and service (toll/toll-free)), and rules/regulations for getting phone numbers so they can be used in Microsoft Teams.

Sometimes (depending on your country or region) you won't be able to get new user (subscriber) or service (toll or toll-free) phone numbers using the Microsoft Teams admin center or you might need specific phone numbers (vanity requests) or specific area codes.

If so, you'll need to download the correct PDF LOA form (per country or region and type of phone numbers) and send it back to us. Our service desk will take it from there and start processing your request.

Letters of Authorization (LOAs) to transfer/port existing phone numbers

If you need to transfer/port your existing phone numbers from another service provider to Teams, you'll need to download, fill out, sign, and send us a Letter of Authorization (LOA). The LOA gives Microsoft permission to request and transfer, on your behalf, those existing numbers from a different service provider into Teams.

Once you have the filled and signed LOA, upload the documents in the Microsoft Teams admin center. For special cases such as a large number ports (1000+), complex ports, or if you need assistance, contact our TNS Service Desk.