Phone number management for Mexico

Use this page to find information on acquiring and porting phone numbers in Mexico for Microsoft Teams.

On this page:

Acquiring New Numbers from Microsoft Teams

Frequently Asked Questions	Details
What information and documents do I need to provide for my new number order?	Not required.
What number types are available?	Availability in Mexico
How much time will it take for me to acquire new phone numbers (approximately)?	Custom orders can take 20 to 25 business days.
Miscellaneous information

You can submit your number acquisition request through the Teams Administration Center.

If any additional documentation or correspondence is required or if you need additional assistance, please contact the TNS Service Desk.

Frequently Asked Questions	Details
What information and documents do I need to provide for my port order?	Letter of Authorization (LOA) for Mexico (es-mx) A copy of a recent invoice from your current service provider Specify an individual with power of attorney and attach a copy of their ID Transfer Letter – this will be sent to you by the TNS service desk team after you place an order to transfer phone numbers
How long will it take for me to port my phone numbers (approximately)?	At least 15 business days
When do phone number ports take place?	Ports take place between 02:00 AM to 07:00 AM local Mexico City time. During this time, work is being done to transfer your numbers, and service impairments to your telephony system could happen.  If you need to report any service impairment once the porting window has finished, please contact the TNS Service Desk.
Can I change or cancel my port order?	Port cancellations must be requested 3 business days before the approved porting date. If you would like to change the port date, the ongoing port order must be cancelled, and a new order with the revised date has to be submitted.
Can I port some but not all of my phone numbers?	Please contact the TNS Service Desk for more information.