Manage Teams phones

You can manage Teams phones used with Microsoft Teams in your organization from Microsoft Teams admin center. You can view and manage the device inventory for your organization and do tasks such as update, restart, and monitor diagnostics for devices. You can also create and assign configuration profiles to a device or groups of devices.

To manage your phones, such as change device configuration, restart devices, manage updates, or view device and peripheral health, you need to be assigned one of the following Microsoft 365 admin roles:

• Teams Service admin
• Teams Device admin

For more information about admin roles in Teams, see Use Teams administrator roles to manage Teams.

What Teams phones can you manage?

You can manage any Teams phone certified for, and enrolled in, Teams. Each Teams phone is automatically enrolled the first time it's signed into Teams on the device. For a list of certified devices that can be managed, see: Certified Teams phones

To manage Teams phones, in the left navigation of the Microsoft Teams admin center, go to Teams Devices, and then select Phones.

Manage Teams phones

In the Teams admin center, you can view and manage phones enrolled in Teams in your organization. Information that you'll see for each device includes device name, manufacturer, model, user, status, action, last seen, and history. You can customize the view to show the information that fits your needs. Teams Phones are automatically enrolled in Microsoft Intune if you've signed up for it. After a device is enrolled, device compliance is confirmed and conditional access policies are applied to the device.

Here are some examples of how you can manage phones in your organization.

Task	Action
Change device information	Select a device > Edit. You can edit details such as device name, asset tag, and add notes.
Manage software updates	Select a device > Update. You can view the list of software and firmware updates available for the device and choose the updates to install. For more information about updating devices, see Update Teams devices remotely
Assign or change configuration policies	Select one or more devices > Assign configuration.
Add or remove device tags	Select one or more devices > Manage tags. For more information about device tags, see Manage Teams device tags.
Restart devices	Select one or more devices > Restart.
Filter devices using device tags	Select the filter icon, select the Tag field, specify a device tag to filter on, and select Apply. For more information about filtering devices using device tags, see Use filters to return devices with a specific tag.
Schedule device actions	Actions like Restart and Software update can be scheduled for the preferred date and time.
View device history and diagnostics	Under the History column, select the View link for a device to view its update history and diagnostic details.
View device action details	In the History tab on the device page, select the action status to view the details of the action.
Cancel device actions	From the History section, you can cancel any action that is in a Queued or Scheduled state (not in progress or completed) to prevent execution. This option is accessible from the History tab in the device page and the History column in the list page. You can select multiple actions to cancel at once. Paired actions are canceled together if execution didn't start.
Actions on multiple devices	You can select multiple devices from the list page and perform an action on them at once. This is applicable for Restart, Software update, Assign configuration, Manage tags, Remove device, and Sign-out.

This video shows how to search for Teams devices.

View issues with Teams phones

You can view issues with Teams phones in the health status column of the device list.

In addition to the health status of the device, the following issues are also surfaced in the health status column:

1. Sign-in errors exist - There was an issue signing in to the device. Select the health status of the device to view the time the sign-in failure occurred, the account that attempted to sign into the device, the reason for the failure, and a history of previous sign-in failures.
2. No connection - The connection between Teams admin center and the device was lost. Restart or update the device through Teams admin center to resolve this error.
3. Multiple issues - One or more errors exist. Select the health status of the device to view the list of issues.

Note

If you don't see any issues for a device you're having trouble with, make sure the device's firmware is on the latest version.

Use configuration profiles in Teams

Use configuration profiles to manage settings and features for different Teams phones in your organization. You can create or upload configuration profiles to include settings and features you want to enable or disable, and then assign a profile to a device or set of devices.

Create a configuration profile

To create a configuration profile for a Teams device type:

1. In the left navigation, go to Teams Devices > Phone > Configuration profiles to create a new configuration profile for Teams phone.
2. Select Add.
3. Enter a name for the profile and optionally add a friendly description.
4. Specify the settings you want for the profile, and then Select Save. The newly created configuration profile is displayed in the list of profiles.

Assign a configuration profile

After creating a configuration profile for a Teams device type, assign it to one or more devices.

1. In the left navigation, go to Teams Devices > Phones.
2. Select one or more devices, and then Select Assign configuration.
3. In the Assign a configuration pane, search for configuration profile to assign to the selected devices.
4. Select Apply. For the devices to which you applied the configuration policy, the Action column displays Config Update and the Configuration profile column displays the configuration profile name.