User feedback surveys

• Applies to:

  Microsoft Teams

Use feedback surveys to capture users' experience and insights after your deployment. Questions should elicit feedback about the users' receptiveness to change, the effectiveness of training resources, how ready was the support plan, and the users' overall experience. Assess survey responses to measure against the SMART (specific, measurable, attainable, relevant, time-bound) goals you defined during your project planning, and determine any additional action required.

Customize the questions below, and then transfer them to a survey tool such as SharePoint for easy distribution and analysis.

For the purpose of these surveys, new phone system refers to using calling features in Microsoft Teams or Skype for Business, in addition to devices such as a media phone or mobile phone. All references to Microsoft Teams in these surveys also apply to Skype for Business.

Indicate your level of agreement with the following statements, as it relates to using Teams as your phone.

	Completely agree	Somewhat agree	Neutral	Somewhat disagree	Completely disagree	N/A or didn't use
I can easily make and receive phone calls using my computer.
I can easily make and receive phone calls using my new desk phone.
I was able to easily sign in to my new desk phone.
I was able to successfully make and receive calls on my mobile device.
The new phone system meets all my calling needs (transfer, hold, voicemail, and so on)
I see the value of integrating our phone system with Teams.
Using Teams as my phone makes it easier for me to do my job.
My audio experience with Teams is as good as or better than it was with our old phone system.

If you chose Somewhat disagree or Completely disagree for any of the above statements, please explain. (Open text)

Indicate your level of agreement with the following statements, as it relates to your onboarding experience with your new phone.

	Completely agree	Somewhat agree	Neutral	Somewhat disagree	Completely disagree	N/A or didn't use
My organization provided enough information (communication, resources, and calls to action) for me to start using the new phone system.
I had adequate training resources to quickly onboard to the new phone system.
Our helpdesk could answer all my questions about the new phone system.

If you chose Somewhat disagree or Completely disagree for any of the above statements, please explain. (Open text)

How likely are you to recommend using Teams as a phone to a friend or colleague? (0=Not at all likely...10=Extremely likely)

0	1	2	3	4	5	6	7	8	9	10

How likely are you to recommend your phone device to a friend or colleague? (0=Not at all likely...10=Extremely likely)

0	1	2	3	4	5	6	7	8	9	10

Please share any additional feedback regarding your phone experience. (Open text)