9.3 Unhandled Error Display

 For all errors not listed in previous sections, the protocol client displays one of several generic error messages, depending on the mode that a user was participating in when the error occurred.

1. If the error is during IM or file transfer, the error message is displayed in the IM area.

2. If the error occurs during an audio or audio/video call or during data collaboration, the generic error message is displayed in a notification area at the top of the conversation window. The notification area can display multiple error messages simultaneously, and all messages can be dismissed. If the user clicks on a generic error message, a dialog box is displayed with a hyperlink to a Microsoft Office.com Help page to assist in troubleshooting problems for the mode in which the error occurred.