Restore a suspended Partner Center account — Learn why suspensions happen and what to do
Article
Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government
Appropriate roles: Global admin
This article explains what to do if your Partner Center account and/or Cloud Solution Provider (CSP) tenant is suspended.
Important
While your Partner Center account and/or CSP tenant is suspended, you can continue to manage your existing deployments, licenses, and services corresponding to the program you are enrolled in. However, you can't resell new licenses until your account is in good standing again.
Why Partner Center accounts are suspended
Microsoft suspends Partner Center accounts for CSP when:
Significant account abuse is detected
Your account profile is in a Failed or Rejected state
You don't satisfy the CSP eligibility criteria for indirect resellers or direct bill partners
Payment for the current billed amount is more than 60 days overdue
Issues with indirect provider operations negatively affect your account (indirect resellers only)
Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when:
Significant account abuse is detected
Your vetting status is Rejected for more than 30 days
What to do if your account is suspended
If you're sure that your account is current, check your Partner profile to confirm that your account information is complete.
If your account verification is failed or rejected, fix the verification using the Fix now button on the Legal info page or the Account management page.
If you're not sure whether your CSP invoice payment status is current, select Billing from the Partner Center menu to check your bill. The billing page includes your billing history and trends, the balance due for the current month, links to your invoice and reconciliation files, and your most recent payment.
If your account is overdue, follow the instructions on your bill to arrange payment, and then submit a support request to reinstate your account.
If you are sure that your account is compliant and should be moved back to Active state, contact Support for help with reactivating your account.