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Restore a suspended Partner Center account — Learn why suspensions happen and what to do

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Appropriate roles: Global admin

This article explains what to do if your Partner Center account and/or Cloud Solution Provider (CSP) tenant is suspended.

Important

While your Partner Center account and/or CSP tenant is suspended, you can continue to manage your existing deployments, licenses, and services corresponding to the program you are enrolled in. However, you can't resell new licenses until your account is in good standing again.

Why Partner Center accounts are suspended

Microsoft suspends Partner Center accounts for CSP when:

  • Significant account abuse is detected
  • Your account profile is in a Failed or Rejected state
  • You don't satisfy the CSP eligibility criteria for indirect resellers or direct bill partners
  • Payment for the current billed amount is more than 60 days overdue
  • Issues with indirect provider operations negatively affect your account (indirect resellers only)

Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when:

  • Significant account abuse is detected
  • Your vetting status is Rejected for more than 30 days

What to do if your account is suspended

  • If you're sure that your account is current, check your Partner profile to confirm that your account information is complete.
  • If your account verification is failed or rejected, fix the verification using the Fix now button on the Legal info page or the Account management page.
  • If your account does not satisfy the eligibility criteria (for CSP), you can transition to being an indirect reseller. You can check the eligibility criteria at Revenue requirement for CSP indirect resellers and the process to become an indirect reseller at Switch direct-bill partner to indirect reseller.
  • If you're not sure whether your CSP invoice payment status is current, select Billing from the Partner Center menu to check your bill. The billing page includes your billing history and trends, the balance due for the current month, links to your invoice and reconciliation files, and your most recent payment.
  • If your account is overdue, follow the instructions on your bill to arrange payment, and then submit a support request to reinstate your account.

If you are sure that your account is compliant and should be moved back to Active state, contact Support for help with reactivating your account.