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Appropriate roles: Admin agent | Sales agent
For the cancellation policies available for new commerce experience (NCE) products, see the following table.
| Product | Self-serve cancellation window in Partner Center | Learn more |
|---|---|---|
| Perpetual software | Full refund within 30 calendar days of purchase | Cancelling perpetual software |
| Software subscriptions | Prorated refund (except where otherwise required by law) within seven calendar days of purchase. For example, if you cancel on the third day, the refund will be for the remaining paid period minus the three days. Partner Center doesn't allow license reductions for software subscriptions per the NCE seven-day cancellation policy. If a partner wishes to reduce or change the number of licenses of the purchased subscription, the change must be made within the seven-day window. | Cancelling software subscriptions |
| License-based (per user) | Prorated refund within seven calendar days of purchase. Subscriptions created as a result of a partial upgrade inherit the cancellation window from the parent (source subscription). The cancellation window doesn't reopen until the subscription itself renews into a new term. | Cancelling licensed-based subscriptions |
| Marketplace offers | SaaS: Full refund, excluding metered billing charges, if you cancel your SaaS subscription within 72 hours of purchase. Free trials can be canceled at any time during the trial period, but once canceled, they can't be reinitiated. For refunds after 72 hours, contact the partner who published the offer. If the partner approves your request, they submit a ticket to process the cancellation and refund through the marketplace. Business Central: To receive a refund, you must cancel subscriptions within 7 days of purchase or renewal. |
Refund policy for Microsoft AppSource and Azure Marketplace |
Cancelations due to Insolvency
The partner is responsible for payment of any outstanding amounts regardless of whether the customer can’t or won’t pay for the subscription due to dissolution of the business relationship, bankruptcy, commercial disagreement with the partner, or other reasons not directly related to Microsoft’s ability to provide the services. If a customer is considered a risk for payment default or insolvency, you should consider either of the following:
- Requesting that the customer purchase the monthly term subscription option that allows the subscription to be canceled at the end of any month
- Not selling to that customer