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Appropriate roles: Microsoft AI Cloud Partner Program partner admin | Executive report viewer (Organizational level)
With our goal to provide self-serve analytics to Partners, Customer Eligibility strives to provide high data fidelity and highly contextual data for the Microsoft AI Cloud Partner Program for all Solution areas metrics. It provides partners with clarity by stating the exact reasons a customer is qualified or unqualified for Solutions Partner. Using this report, you can view requirement criteria and whether a customer has met such criteria.
There are two views:
- All Customers (Summary view): This is a summary view of Customer Eligibility, which shares a bird's eye view of the number of customers in each metric.
- By Customer: This is a detailed view for a single Customer, which shows details for all metrics for all solution areas.
Below are the metrics shown to users for each solution area, respectively.
Note
Metrics with * have more details available for tenants/workloads (as applicable) along with customer/tenant-level information.
Azure (Data and AI, Digital & App Innovation, Infrastructure)
The following are the metrics for Azure.
| Solution area | Metric | Metric qualifying criteria |
|---|---|---|
| All Azure areas | Workloads | All Azure services |
| All Azure areas | Partner association types | CSP, DPOR, PAL |
| All Azure areas | Net Customer Adds* | Net qualified tenants: At least 1 for this customer |
| All Azure areas | Deployments | Workloads: All Azure services except Virtual Machines, Virtual Machine Licenses |
| All Azure areas | Usage growth* | Usage Growth: Any positive usage growth for customer |
Summary view
By customer
Business applications (SMB and Enterprise)
The following are the metrics for Business applications.
| Solution area | Metric | Metric qualifying criteria |
|---|---|---|
| Business Applications SMB | Performance Workloads | AI Builder, Business Central, CE Bundle, Commerce, Customer Insights, Customer Service, F&O Bundle, Field Service, Finance, Fraud Protection, HR (Human Resources), Intelligent Order Management, Marketing, Mixed Reality, Omni-channel, Power Apps, Power Automate, Power BI, Power Pages, Power Virtual Agent, Project Operations, Sales, Supply Chain |
| Business Applications SMB | Performance Partner Association Type | For Microsoft Dynamics 365: CPOR RevRec, CPOR OSA, CPOR RevRec Performance, CSP T1 and T2, and DPOR For Power Platform: CPOR RevRec, CPOR OSA, CPOR RevRec Performance, CSP T1 and T2, and DPOR |
| Business Applications SMB | Net Customer Adds* | Net Qualifying Workloads: Total qualifying workloads with active subscriptions > 500 USD |
| Business Applications SMB | Customer Success Workloads | Business Central, Common data service (Customer Engagement), Core HR, Customer Insights Partner, Finance & Operations, Guides, Portals, Power App, Power Automate, Power BI, Remote Assist, Retail, Talent Attract, and Talent Onboard |
| Business Applications SMB | Customer Success Partner Association Type | For Microsoft Dynamics 365 (except Customer Insights): CPOR OSU, DPOR For Power Platform & Customer Insights: PAL |
| Business Applications SMB | Deployments* | Unique workloads rolled up at customer tenant level and contributing at least 5,000 |
| Business Applications SMB | Usage growth* | Usage Growth (Current/Baseline): x% (a/b) |
Summary view
By customer
The following are the metrics for Enterprise.
| Solution area | Metric | Metric qualifying criteria |
|---|---|---|
| Business Applications Enterprise | Performance Workloads | Workloads: AI Builder, Business Central, CE Bundle, Commerce, Customer Insights, Customer Service, F&O Bundle, Field Service, Finance, Fraud Protection, HR (Human Resources), Intelligent Order Management, Marketing, Mixed Reality, Omni-channel, Power Apps, Power Automate, Power BI, Power Pages, Power Virtual Agent, Project Operations, Sales, Supply Chain |
| Business Applications Enterprise | Performance Partner Association Type | For Microsoft Dynamics 365: CPOR RevRec, CPOR OSA, CPOR RevRec Performance, CSP T1 and T2, and DPOR For Power Platform: CPOR RevRec, CPOR OSA, CPOR RevRec Performance, CSP T1 and T2, and DPOR |
| Business Applications Enterprise | Net Customer Adds* | Total qualifying workloads with active subscriptions > 1500 USD |
| Business Applications Enterprise | Customer Success Workloads | Workloads: Business Central, Common data service (Customer Engagement), Core HR, Customer Insights Partner, Finance & Operations, Guides, Portals, Power App, Power Automate, Power BI, Remote Assist, Retail, Talent Attract, and Talent Onboard |
| Business Applications Enterprise | Customer Success Partner Association Type | For Microsoft Dynamics 365 (except Customer Insights): CPOR OSU, DPOR For Power Platform & Customer Insights: PAL |
| Business Applications Enterprise | Deployments* | Unique workloads rolled up at customer tenant level and contributing at least 10,000 |
| Business Applications Enterprise | Usage growth* | Usage Growth (Current/Baseline): x% (a/b) |
Modern work (SMB and Enterprise)
The following are the metrics for Modern work.
| Solution area | Metric | Metric qualifying criteria |
|---|---|---|
| Modern Work SMB | Workloads | Intune, EXO, ProPlus, SPO, Teams, Teams Meetings, TeamsPhonecalling1p/3p, Teams Platform, Yammer |
| Modern Work SMB | Partner association type | CSP, CPOR |
| Modern Work SMB | Paid Available Units (PAU)* | Paid Available Units(PAU) of at least one workload: >10 and <=300 |
| Modern Work SMB | Net Customer Adds* | Net qualified tenants: At least 1 for this customer |
| Modern Work SMB | Deployments* | CPOR Net Qualified Deployments: At least 1 for this customer in last 12 months |
| Modern Work SMB | Deployments* | CSP Net Qualified Deployments: At least 1 for this customer in last 12 months |
| Modern Work SMB | Usage growth* | CPOR growth in TTM:500 MAU Overall (At least 1 for this Customer) |
| Modern Work SMB | Usage growth* | CSP growth in TTM: 2000 MAU Overall (At least 1 for this Customer) |
Summary view
By customer
The following are the metrics for Modern work enterprise.
| Solution area | Metric | Metric qualifying criteria |
|---|---|---|
| Modern Work Enterprise | Workloads | Workloads: Intune, EXO, ProPlus, SPO, Teams, Teams Meetings, Teams Phone calling 1p/3p, Teams Platform, Yammer |
| Modern Work Enterprise | Partner association type | Partner association types: CSP, DPOR |
| Modern Work Enterprise | Paid Available Units (PAU)* | Paid Available Units(PAU) of at least one workload: >300 |
| Modern Work Enterprise | Net Customer Adds* | Net qualified tenants: At least 1 for this customer |
| Modern Work Enterprise | Deployments* | CPOR Net Qualified Deployments: At least 1 for this customer in last 12 months |
| Modern Work Enterprise | Deployments* | DPOR Net Qualified Deployments: At least 1 for this customer in last 12 months |
| Modern Work Enterprise | Usage growth* | CPOR growth in TTM:1000 MAU Overall (At least 1 for Customer) |
| Modern Work Enterprise | Usage growth* | DPOR growth in TTM: 4000 MAU Overall (At least 1 for Customer) |
Summary view
By customer
Security
The following are the metrics for Security.
| Solution area | Metric | Metric qualifying criteria |
|---|---|---|
| Security | Azure Workloads | Workloads: Sentinel, Azure Defender, Network Security, Identity and Access Management |
| Security | Azure Partner association type | PAL |
| Security | Microsoft 365 Workloads | Workloads: Microsoft Entra ID P1 or P2, Microsoft Defender for Office 365, Microsoft Defender for Endpoints, Microsoft Defender for Identity, Microsoft Information Protection, Intune |
| Security | Microsoft 365 Partner association type | Partner association types: CPOR |
| Security | Azure Net Customer Adds* | Net qualifying tenants: At least 1 for this customer |
| Security | Microsoft 365 Net Customer Adds* | Net qualifying tenants: At least 1 for this customer |
| Security | Azure Deployments* | Net qualifying tenants: At least 1 for this customer |
| Security | Microsoft 365 Deployments* | Net qualifying tenants: At least 1 for this customer |
| Security | Azure Usage Growth* | ACR in Security in last 12 months: At least $25,000 (For Partner overall) (Any positive value ACR for Customer) |
| Security | Microsoft 365 Usage Growth* | Monthly Protected users: At least 2500 overall for Partner. (Any positive MPU growth for Customer) |
How to use the report
The All customers view shows the customer distribution for all solution areas by default. You can choose a solution area, metric or customer/tenant distribution from the dropdown and it filters for the solution area, metric or customer/tenant distribution, respectively.
In the above case, as a Partner, you're seeing the distribution of how many customers are contributing to Net Customer Adds with respective statuses. (There are 306 with growth or Positive Net Customer adds, 86 Customers who have negative net customer adds and 417 Customers who don't have any effect on Customer adds at all)
Clicking on the metric highlights the customers and details about the customers. Clicking on an individual customer opens customer details in the "By customer" view.
To enable the By customer view:
- Search for any customer
- Use the filters on the Status and Solution areas to view relevant data
Data definitions for the visible columns:
- The first column shows the metrics and the breakdown of the conditions used for said metric.
- Status: Met or not met based on whether the status for the metric has met the criteria.
- Criteria: Customer level criteria referring to the conditions used for the partner.
- Current Status: Shows the current attainments for the customer related to the metrics and criteria.
- Details: View details at the tenant level and workload level for the customer chosen.
Ordering of metrics and conditions
Customer eligibility is built on the condition sequence tree for each program.
The order of the metrics is arranged in the following way:
It checks for data if the customer is at all eligible for the program.
It shows the eligibility for the respective metrics.
The data at the tenant level is shown in the View details panel available against the leaf nodes of the condition sequence tree.
The diagram below represents the condition sequence for all solution areas of Azure.
