Net Paid Seats dashboard

The Net Paid Seats dashboard provides comprehensive insights into user growth and customer performance across your partner ecosystem. Track month-over-month, quarter-over-quarter, and year-over-year changes in paid license additions with detailed customer and product breakdowns. The Net Paid Seats dashboard is relevant to Cloud Solution Providers (CSP) partners, including:

Direct Bill Partners
Indirect Providers
Indirect Resellers

These partner cohorts benefit from enhanced visibility into Net Paid Seat Adds (NPSA) at both the Tenant and Global Organization levels.

Strategic importance

The Net Paid Seats report represents a significant enhancement to existing reporting capabilities, enabling partners to:

Track and analyze performance in growing Microsoft 365 cloud solution licenses
Understand growth drivers - identify what's driving growth or decline in NPSA
Assess customer-level trends for targeted engagement
Take actionable steps to improve performance outcomes

This reporting capability is critical to reversing the current downward trend in CSP revenue and directly aligns with FY25 growth targets. It complements broader efforts to enhance CSP partner tools and supports Microsoft's strategic focus on Modern Work growth. For more information, see the NPSA report.

Dashboard filters

Date Selection
- Month Selection: Choose from the last 12 months
- Default: Previous month is preselected
Product & SKU Selection
- Product Filter: Select specific products or view all
- SKU Filter: Filter by relevant versions within selected products
- Default: All products and SKUs are preselected

Dashboard widgets

Key Metrics Summary The dashboard displays the following high-level metrics:
- Total NPSA Customers: Total number of customers with Net Paid Seats Added
- MoM % Change: Month-over-Month percentage change
- QoQ % Change: Quarter-over-Quarter percentage change
- YoY % Change: Year-over-Year percentage change
Net Paid Seats Added per Customer Tenant Table View: Direct and With Resellers. The main data table includes the following columns:
- Customer ID: Unique identifier for the customer
- Customer Name: Display name of the customer
- Customer Tenant ID: Customer's tenant identifier
- Customer Tenant Name: Customer's tenant display name
- Area: Geographic area/region
- Country: Customer's country location
- NPSA: Net Paid Seats Added count
- MoM: Month-over-Month growth percentage

Note

The table includes other reseller information alongside customer data for comprehensive partner ecosystem visibility.

Interactive customer selection

Users can select specific customers from the NPSA Customers widget. This selection dynamically updates:

NPSA Bridge Status: Displays data filtered to selected customers only.
NPSA Product Trend: Shows trends for the selected customer subset.

This feature enables focused analysis of specific customer segments or top performers.

NPSA bridge status

Visual representation of user movement across categories:

Install Base P0: Starting install base
New Customers: Seats from new customer acquisitions
Net Expand: Additional seats from existing customers
Churn: Seats lost due to customer churn
New Install Base P1: Ending install base after changes

Data updates based on customer selection from the NPSA Customers widget.

NPSA product trend

Time Period: Last six months Trend analysis showing Net Paid Seats Added performance across different products over the selected time period. Filters dynamically based on customer selection for targeted analysis.

Downloadable reports

Reports are available through the Downloads Hub with comprehensive data exports. Users need to have Executive Report Viewer or Report Viewer roles to get access to the reports. The two available reports are described in the following sections.

NetPaidSeatsAdds report

The purpose of the NetPaidSeatsAdds report is to provide detailed Net Paid Seats data for direct customer relationships.

Columns:

Global Partner ID: Partner's global identifier
Partner Tenant ID: Partner's tenant identifier
Customer ID: Unique customer identifier
Customer Name: Customer display name
Customer Tenant ID: Customer's tenant identifier
Customer Tenant Name: Customer's tenant display name
Country: Customer's country location
Region: Geographic region
Product Group: Product category grouping
SKU: Specific Stock Keeping Unit
Month: Reporting month
NetPaidSeatsAdded: Number of net paid licenses added
NetPaidSeatsMOM: Month-over-Month change in net paid seats

NetPaidSeatsWithResellers report

The purpose of the NetPaidSeatsWithResellers report is to provide comprehensive data including reseller information for distributor partners. This report is exclusively available for the Distributors.