Get multi-turn topic suggestions from webpages


This content is archived and is not being updated. For the latest documentation, go to Power Virtual Agents overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts - Jul 15, 2021

Business value

Bot authors can extract multi-turn topic suggestions to help them build complex bots quickly and easily from existing help and support content.

Feature details

Today, you can point Power Virtual Agents at an FAQ webpage, and it will crawl the site and extract question-and-answer pairs to bring suggestions into the bot to help seed it with content quickly. So far, those suggestions have been "single turn" as a question and answer.

In 2021 release wave 1, Power Virtual Agents will add the ability to extract multi-turn topic suggestions, automatically generating more elaborate dialogs that are valuable for troubleshooting and other scenarios.

See also

Create topics from existing support content: Single-turn and multi-turn topic suggestions (docs)