Microsoft Dataverse analytics

We've improved how you view metrics for your organization. You no longer need to install or update a solution. Instead, you can view Dataverse analytics right from the Microsoft Power Platform admin center to quickly view adoption and user metrics for your organization.

To access these reports:

1. Go to the navigation bar on the left side.
2. Select Analytics.
3. Select Dataverse.
4. View the reports on the right side.

Who can view these reports?

Admins with the following roles and a license can view the reports in Dataverse analytics:

• Environment Admin - can view reports for the environments that the admin has access to.
• Power Platform admin – can view reports for all environments.
• Dynamics 365 admin - can view reports for all environments.
• Microsoft 365 Global admin – can view reports for all environments.

For more information on the different roles for managing your tenant across the platform, see Use service admin roles to manage your tenant.

Key highlights

• Deprecating the solution: Organization Insights, available as a preferred solution from AppSource, will no longer be supported or available for use in future releases.

• Deprecating Organization Insights dashboard: This dashboard will be removed from Dataverse in future releases.

• Monitor adoption and use: Identify your most active users, the number and types of operations they're performing, number of pages requests, most-used entities, workflows, plug-ins, and more, over a period of time as you work toward your adoption goals.

• Manage storage and performance: Monitor storage quotas, storage use, and top tables by size to optimize performance.

• Troubleshoot effectively: Drill down into the details of your top failing workflows and API calls to quickly diagnose and troubleshoot errors.

Home (default)

About this dashboard

This is the default dashboard that provides information on the number of active Dataverse users, storage usage, the most active workflows, and more.

What's included in this dashboard

Chart element	Description
Active Users	Number of active users (unique users) who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
API Calls	Number of API calls that were made by the environment with a Dataverse database for the selected time period.
API Pass Rate	This chart shows the API pass rate as percentage of total API calls that were made in the environment with a Dataverse database over the specified time.
Executions	This chart shows how many plug-ins have been executed in the environment with a Dataverse database over the specified time.
Total Operations	This chart shows how many operations (create, update, deletes, reads) have occurred in the environment with a Dataverse database over the specified time.
Most Active Users Performing Operations	List of most active users who performed an operation that caused a Create, Update, Read, or Delete SDK call in the Dynamics 365 environment over the selected time period.
Top Plug-ins by Failures	This chart shows top 10 most failing plug-in in the environment with a Dataverse database over the specified time.

Active Users

About this dashboard

Use this dashboard to find out how many Dynamics 365 users there are, how many licenses are in use, what custom entities are used most frequently, and more.

What's included in this dashboard

Note

Exports are limited to a maximum of 3000 records.

Chart element	Description
Total Active Users	Total number of active users (unique users) who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Most Used Entities	Ten Entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Total Page Requests	The number of page load requests for forms, dashboards, and reports. This is the count of requests received by the Dynamics 365 server. Pages that are cached while browsing won't be counted.
Total Operations	This chart shows how many operations (create, update, deletes, reads) have occurred in the environment with a Dataverse database for the selected time period.
Active Users Performing Specific Operations	Total number of active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Active Users	Number of active users (unique users) in your environment who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update over time.
Most Active Users Performing Operations	List of most active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Most Used Custom Entities	List of custom entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Most Used OOB Entities	List of out-of-box entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Usage Active Users by OS	The number of active users by operating system.
Active Users by Device Type	The number of active users by device type.
Active Users by Browser	The number of active users by browser.
Active Users by Security Roles	The number of active users by security roles.
Users by Business Unit	The number of active users by business unit.
Number of Creates by Entity	How many create operations are performed by the selected user in the environment with a Dataverse database for the selected time period.
Number of Updates by Entity	How many update operations are performed on different entities by the selected user in the environment with a Dataverse database for the selected time period.
Number of Reads by Entity	How many read operations are performed on different entities by the selected user in the environment with a Dataverse database for the selected time period.
Number of Deletes by Entity	How many delete operations are performed on different entities by the selected user in the environment with a Dataverse database for the selected time period.
Total Operations Over Time	The total operations performed by the selected user in the environment with a Dataverse database over the selected time period.
Total Operations by Entity	The total operations performed on different entities by the selected user in the environment with a Dataverse database for the selected time period.
Active Users by Entities	Show the active users distributed over different entities
Active Users by Client	The active users distributed by client type
Active Users Using More than One Client	The number of active users using more than one client, distributed over different client combinations

Note

Retrieve and RetrieveMultiple SDK calls are reported as Reads.

Update frequency

Active usage chart data is updated as follows.

Chart	Update frequency
Total Active Users	24 hours
Most Used Entities	24 hours
Most Active Users (Reads)	24 hours
Total API Calls	24 hours
Total Page Requests	24 hours
Most Active Users (Changes)	24 hours
Total Operations	24 hours
Active Users Performing Specific Operations	24 hours
Active Users	24 hours
Most Active Users Performing Operations	24 hours
Most Used Custom Entities	24 hours
Most Used OOB Entities	24 hours

System Jobs

About this dashboard

Use this dashboard to monitor and troubleshoot workflows.

What's included in this dashboard

Chart element	Description
Workflow Executions	This chart shows how many workflows have been executed in the environment with a Dataverse database over the specified time.
System Jobs Pass Rate	This chart shows the system job's pass rate as percentage of system jobs that were executed in the environment with a Dataverse database over the specified time.
System Jobs Throughput/Minute	This chart shows the average system jobs that have been executed per hour in the environment with a Dataverse database over the specified time.
Executions and Backlog	This chart shows the number of executions and the backlog for system jobs in the environment with a Dataverse databaset over the specified time.
Most Active Workflows	This chart shows top 10 most executed workflows in the environment with a Dataverse database over the specified time.
Top Workflows by Failures	This chart shows top 10 most failing workflows in the environment with a Dataverse database over the specified time. Click on a workflow to see the failures and their number of occurrences.

Update frequency

System jobs chart data is updated as follows.

Chart	Update frequency
Workflow Executions	24 hours
System Jobs Pass Rate	24 hours
System Jobs Throughput / Hour	24 hours
Most Active Workflows	24 hours
System Jobs Executions and Backlog	24 hours
Top Workflows by Failures	24 hours

Plug-ins

About this dashboard

Use this dashboard to monitor and troubleshoot plug-ins.

What's included in this dashboard

Chart element	Description
Plug-in Success Rate	This chart shows the plug-in pass rate as percentage of total plug-in executions that were executed in the environment with a Dataverse database over the specified time.
Plug-in Executions	This chart shows how many plug-ins have been executed in the environment with a Dataverse database over the specified time.
Average Plug-in Execution Time	This chart shows average time taken to successfully execute a plug-in in the environment with a Dataverse database over the specified time.
Most Active Plug-ins	This chart shows top 10 most executed plug-ins in the environment with a Dataverse database over the specified time.
Top Plug-ins by Failures	This chart shows top 10 most failing plug-ins in the environment with a Dataverse database over the specified time.

Update frequency

Plug-ins chart data is updated as follows.

Chart	Update frequency
Plug-in Success Rate	24 hours
Most Active Plug-ins	24 hours
Plug-in Executions	24 hours
Average Plug-in Execution Time	24 hours
Top Plug-ins by Failures	24 hours

API Call Statistics

About this dashboard

Use this dashboard to monitor and troubleshoot API calls.

What's included in this dashboard

Chart element	Description
API Success Rate	This chart shows the API success rate as percentage of total API calls that were made in the environment with a Dataverse database over the specified time.
Top API by Failures	This chart shows top 10 failing API calls in the environment with a Dataverse database over the specified time.
Total API Calls	This chart shows how many API calls have been made in total in the environment with a Dataverse database over the specified time.
Most Used API	This chart shows top 10 most executed API calls in the environment with a Dataverse database database. Adding the individual counts here will provide the total of the top 10 API calls. This will not be the same as the all up Total API Calls metric above.
API Calls	This chart shows how many API calls have been made over time in the environment with a Dataverse database over the specified time. Adding up the individual counts will equal the Total API Calls count.

Update frequency

API Call Statistics chart data is updated as follows.

Chart	Update frequency
API Success Rate	24 hours
Top API by Failures	24 hours
Most Used API	24 hours
Total API Calls	24 hours
API Calls	24 hours

Mailbox Usage

About this dashboard

Use this dashboard to monitor email mailbox usage.

What's included in this dashboard

Chart element	Description
Mailbox Details by GEO	This chart shows mailbox details like: the number of server-side synch configured mailboxes the number of server-side synch enabled mailboxes the number of server-side synch Appointments, Contacts, and Tasks enabled mailboxes the number of server-side synch incoming enabled mailboxes the number of server-side synch outgoing enabled mailboxes categorized by the geo location the mailbox is hosted in
Mailboxes by Server Type	This chart shows the mailbox distribution by server type.
Active Email Server Profiles by Geo	This chart shows active server-side synch enabled mailboxes distributed over the geo location they are hosted in.
Mailboxes by Exchange Configuration	This chart shows the number of mailboxes categorized by their Exchange configuration.
Number of Mailbox Configuration Errors	This chart shows the number of mailboxes configuration errors which occurred over the user-selected time frame.
Mailbox Usage	This chart shows the number of server-side synch mailboxes over the time range selected by the user.
Number of Outlook Mailboxes	This chart shows the number of Outlook mailboxes configured for the organization.
Number of Active Email Server Profiles	This chart shows the number of active email server profiles for the time range configured by the user.

Update frequency

Mailbox Usage chart data is updated as follows.

Chart	Update frequency
Mailbox Details by Geo	24 hours
Active Email Server Profiles by Geo	24 hours
Mailboxes by Server Type	24 hours
Mailbox Usage	24 hours
Number of Mailbox Configuration Errors	24 hours
Number of Active Email Server Profiles	24 hours
Number of Outlook Mailboxes	24 hours
Mailboxes by Exchange Configuration	24 hours

Download Reports

Select Download to view available downloads and then select any of the reports to download them into Microsoft Excel.

All the download reports, except "Active Dynamics 365 Customer Engagement Plan Users by Application", show data:

• for an environment
  and
  
• per the timeline in the filters for the out-of-box Dataverse analytics reports. If you select a certain date range for the out-of-box Dataverse reports, the same time filter applies to the downloads.
• The maximum duration for data availability is 30 days.

The "Active Dynamics 365 Customer Engagement Plan Users by Application" report always shows the last 30 days of data at the tenant level.

What's included

Chart element	Description
Active users by device type	List of active users by device type used to access Dynamics 365.
Active users by business unit	List of active users by their business unit. NOTE: This is not specific to UI calls, and will include system calls in the context of the user.
Active users by security role	List of active users by their security roles. NOTE: This is not specific to UI calls, and will include system calls in the context of the user.
Active users by client	List of active users, by client type used to access Dynamics 365.
Active users by entities	List of active users distributed by entity.
Most active users performing operations	List of most active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Most used custom entities	List of custom entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Most used OOB entities	List of out-of-box entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Most active workflows	List of top 10 most executed workflows in the environment with a Dataverse database over the specified time.
Most active plug-ins	List of top 10 most executed plug-ins in the environment with a Dataverse database over the specified time.
Most used API	List of top 10 most executed API calls in the Dataverse environment database.
Active Dynamics 365 Customer Engagement Plan Users by Application	Active Dynamics 365 Customer Engagement plan users by application. Helps customers to know usage across different apps so that when it is time to renew their subscription, they can chose the individual apps to be bought (for example Dynamics 365 for Sales, Dynamics 365 for Customer Service, etc.). The Customer Engagement plan which was a suite of all Customer Engagement applications is no longer being sold and people need to choose the individual apps to be bought.
Non-conformant usage by users with Team Member license	Shows customers how their users (with team member licenses) are using the product in ways that are deemed to be not conformant with the use rights entitled to this license, as per licensing guide.

View data for different environments and date-time ranges

Select Change filters.

Select the environment and time-period from the drop-down lists, and then select Apply to save the changes. All the Dataverse analytics reports are available using this selection.