Key concepts - Enhanced authoring in Power Virtual Agents
You can go beyond basic authoring in Power Virtual Agents by taking advantage of a number of advanced features.
Prerequisites
These features enhance and improve upon the authoring experience by letting you:
- Expand the types of information the bot understands and can parse back.
- Use variables to retrieve information from one part of a topic and use it in another, to ensure a consistent experience for your bot users.
- Utilize existing support content from website pages, such as FAQ pages, to quickly create a robust set of topics that can be used in a bot.
- Allow users to sign in directly within a bot, and then use that authentication to retrieve information from backend systems.
- Use advanced Power Automate flows to retrieve and send information to other databases.
- Add special nodes that take the context of the entire bot conversation and share it with a human help support agent.
In this section
Topic | Description |
---|---|
Use entities and slot filling | Use prebuilt entities, and define custom ones, to expand the types of information the bot can parse. |
Use variables | Retrieve information for consistent usage across topics. |
Create topics from existing support content | Utilize your existing web content to quickly create bots and topics. |
Add end-user authentication | Allow users to sign in from within the bot. |
Add actions using Power Automate | Connect to existing and create new flows that let you automate and send and receive data. |
Trigger hand-off to a live agent | Send entire transcripts of a bot conversation to a live agent when the bot isn't able to resolve the issue. |
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