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Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Release plans for Dynamics 365, Power Platform, Cloud for Industry, and Copilot.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
May 22, 2024 |
Business value
Copilot in Dynamics 365 Customer Service helps customer service agents in many ways. Automatic prompts make it easier for agents to quickly ask questions and get help from Copilot. By saving time, agents can do more. This feature reduces handle times and improves agent and customer satisfaction.
Feature details
When you turn on this feature in the Customer Service admin center, automatic prompts give customer service agents contextual suggestions about what to do next based on the active case or customer conversation context. With automatic prompts, customer service agents can quickly ask questions and get help.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Related Content
Use auto-prompts (docs)