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Email Router tasks and components


Applies To: Dynamics CRM 2016, Dynamics CRM Online


The Microsoft Dynamics CRM Email Router is deprecated for December 2016 update for Dynamics 365 (online and on-premises) or later. We strongly recommend that you migrate all email routing functionality to use the server-side synchronization feature. More information: Migrate settings from the Email Router to server-side synchronization and Set up server-side synchronization of email, appointments, contacts, and tasks.

The Email Router performs the following tasks:

  • Routes incoming email messages to Microsoft Dynamics CRM.

  • Sends email messages generated from Microsoft Dynamics CRM.

The Email Router is required to route email messages for organizations that don’t use server-side synchronization or Microsoft Dynamics 365 for Outlook. The Email Router can be installed on various versions of the Microsoft Windows operating system. For a list of supported Windows versions, see Microsoft Dynamics CRM Email Router software requirements. The computer on which you install the Email Router must have a connection to a Microsoft Exchange Server or to a POP3/SMTP email server.

The Email Router contains the following components:

  • The Email Router service ("Microsoft Dynamics CRM Email Router") and the Email Router configuration files.

  • The Email Router Configuration Manager. You use this wizard to configure the Email Router service.

  • The Rule Deployment Wizard. This wizard lets you deploy rules that are used to route email messages to a forward mailbox from the mailbox of a user or queue. The Rule Deployment Wizard doesn’t work with POP3/SMTP email servers. More information: Deploy inbox rules


Only message class types IPM.Note and IPM.NOTE.Rules.OofTemplate.Microsoft are tracked and saved in Microsoft Dynamics CRM. For a list of known message class types, see Office Dev Center: Item Types and Message Classes.

See Also

Email Router
Set up Email Router

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