The Departments menu gives you access to application areas that are not accessible from your personalized user interface or from your Role Center.

The Departments window contains links to list places, task pages, and reports for all the business functionality that Microsoft Dynamics NAV provides, grouped in typical company departments.

The table of contents in Help is also organized by department, so that you can navigate Help according to a sequence of processes that are performed by one or more roles within a department. You can see the same content by role, for example to navigate Help according to the typical department processes of the role. For more information, see Roles.

The following table lists the supported departments, with links to the topics that describe them.

To See

Make and collect payments, collect refunds, process intercompany transactions, prepare year-end closing, manage fixed assets, and manage cash.


Analyze data and budgets, create and set up account schedules, print reports, and provide financial reporting using XBRL.

Business Intelligence

Create and manage contacts, develop a marketing plan, and conduct a marketing campaign.


Manage all common sales processes and information, such as quotes, orders, and returns, and plan and manage different types of customer information and transaction data.


Create master data and attach related item information, and prepare production master data, such as BOMs and routings.

Design and Engineering

Plan the production operations that are required to transform inputs into finished goods.

Operations Planning

Manage purchases, such as quote, order, and return processing, and manage different types of vendor information and transaction data.


Manage and record the physical handling of items that are received at company warehouses.


Ensure an effective flow of goods that are received and shipped and organize and maintain company inventories.

Warehouse Activities

Define shop floor resources and their capacity, fine-schedule operations, pull production components, and execute production operations.


Post sales orders and purchase receipts, receive items for shipping, and ship them.


Schedule service calls and set up service orders, track repair parts and supplies, assign service personnel based on skill and availability, and provide service estimates and service invoices.


Schedule and price resources and track the time a resource uses on various order types using time sheets.

Resource Planning

Provide the information that is needed to manage budgets and monitor job progress.

Project Management

Register and maintain employee information, such as employment contracts, confidential information, qualifications, and employee contacts.

Human Resources

See Also

Other Resources

Copying Department Links to Your Role Center
Personalize the User Interface
Getting Started
Working with Microsoft Dynamics NAV
Setup and Administration