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AgentStateService Class

 

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Represents the agent state service.

Namespace:   Microsoft.Uii.AifServices
Assembly:  Microsoft.Uii.AifServices (in Microsoft.Uii.AifServices.dll)

Inheritance Hierarchy

System.Object
  Microsoft.Uii.AifServices.AifServiceBase
    Microsoft.Uii.AifServices.AgentStateService

Syntax

public class AgentStateService : AifServiceBase, IAgentStateService
Public Class AgentStateService
    Inherits AifServiceBase
    Implements IAgentStateService

Constructors

Name Description
System_CAPS_pubmethod AgentStateService()

Initializes a new instance of the AgentStateService class.

Properties

Name Description
System_CAPS_pubproperty CrmServiceClient

Gets the Crm Service Client Instance.(Inherited from AifServiceBase.)

System_CAPS_pubproperty OrganizationServiceProxy

Obsolete. Gets the organization service proxy.(Inherited from AifServiceBase.)

Methods

Name Description
System_CAPS_pubmethod Equals(Object)

(Inherited from Object.)

System_CAPS_protmethod Finalize()

(Inherited from Object.)

System_CAPS_pubmethod GetAgentId()

Gets the logged in agent's id.

System_CAPS_pubmethod GetAgentId(String)

Gets the agent's ID for the given phone number.

System_CAPS_pubmethod GetHashCode()

(Inherited from Object.)

System_CAPS_pubmethod GetSavedSessions(Guid)

Gets the saved session(s) for the given agent ID.

System_CAPS_pubmethod GetSessionTransferInformation(Guid)

Retrieves session information for handling a transferred call.

System_CAPS_pubmethod GetType()

(Inherited from Object.)

System_CAPS_protmethod MemberwiseClone()

(Inherited from Object.)

System_CAPS_pubmethod SaveSessions(String)

Saves an agent’s session(s) information.

System_CAPS_pubmethod SetSessionTransferInformation(Guid, String, String)

Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.

System_CAPS_pubmethod ToString()

(Inherited from Object.)

Thread Safety

Any public static ( Shared in Visual Basic) members of this type are thread safe. Any instance members are not guaranteed to be thread safe.

See Also

Microsoft.Uii.AifServices Namespace

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