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Troubleshoot Microsoft Pocket Streets

I can't open a map on my mobile device.

Microsoft Pocket Streets must be installed on your Pocket PC or Smartphone to open maps exported from Microsoft MapPoint. Check the version of Pocket Streets installed on your device. On a Pocket PC, tap Tools and then tap About Pocket Streets. On other mobile devices such as Smartphones, open Pocket Streets and tap or choose About from the menu. If you have an earlier version of Pocket Streets installed, uninstall the older version, and then install Microsoft Pocket Streets.

How?

The map (.mps) file may have been exported for use with Pocket Streets from MapPoint version 2001 or earlier. Export a new map of the same area from either MapPoint 2004 or MapPoint 2006.

How?

If you have a Smartphone, make sure the map (.mps) file that you exported from MapPoint is in the My Documents folder.

If you are trying to open a map (.mps) file stored on a compact flash card, make sure the map (.mps) file that you exported from MapPoint is in the My Documents folder.

Try exporting and copying a map of a smaller area.

How?

My exported Pushpins don't appear on the map.

On your Pocket PC or Smartphone, make sure that the Pushpin (.psp) file is in the same folder and has the same file name as the corresponding map (.mps) file.

If there is no corresponding Pushpin (.psp) file on your mobile device, copy the Pushpin file from your desktop computer to your device.

How?

If there is no corresponding Pushpin (.psp) file on your desktop computer, export your map again from MapPoint, making sure that your Pushpins are within the selected area of the map.

How?

If the Pushpins were exported from MapPoint 2004, they will not appear on the Pocket Streets map. Export a new map of the same area from the current version of MapPoint. Make sure the new map (.mps) file name and old Pushpin (.psp) file name are the same, and that these files are located in the same folder on your Pocket PC.

It takes a long time to find an address or place in Pocket Streets.

Try exporting and copying maps of smaller areas.

How?