Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
The following table shows the default Microsoft CRM values for StateCode and StatusCode. Each StateCode has its own default StatusCode value. For example, if an incident StateCode is 0 (Active), the default StatusCode is 1 (In Progress). If the incident StateCode is 1 (Resolved), the default StatusCode is 5 (Problem Solved). Microsoft CRM only accepts StatusCodes that are valid for a particular StateCode.
The CDF database stores only the integers that are shown in the table, not the text.
Entity |
StateCode (Status) |
Default Microsoft CRM StatusCode (Status Reason) | StatusCode customizable in Microsoft CRM? |
| Account | 0 Active (default) | 1 Active (default) | Yes |
| 1 Inactive | 2 Inactive (default) | ||
| Activity | 0 Open | [Not used.] | No |
| 1 Completed | [Not used.] | ||
| 2 Canceled | [Not used.] | ||
| Contact | 0 Active (default) | 1 Active (default) | Yes |
| 1 Inactive | 2 Inactive (default) | ||
| Discount | 0 Existing (set based on state of DiscountType) | [Not used.] | No |
| DiscountType | 0 Active (default) | [Not used.] | No |
| 1 Inactive | [Not used.] | ||
| Incident | 0 Active (default) | 1 In Progress (default) | Yes |
| 2 On Hold | |||
| 3 Waiting for Details | |||
| 4 Researching | |||
| 1 Resolved | 5 Problem Solved (default) | ||
| 2 Canceled | 6 Canceled (default) | ||
| Invoice | 0 Active | 1 New (default) | |
| 2 Partially Shipped | |||
| 4 Billed | |||
| 5 Booked (applies to services) | |||
| 6 Installed (applies to services) | |||
| 1 Closed | 3 Canceled (default) | ||
| 7 Paid in Full | |||
| Lead | 0 Open (default) | 1 New (default) | Yes |
| 2 Contacted | |||
| 1 Qualified | 3 Qualified (default) | ||
| 2 Disqualified | 4 Lost (default) | ||
| 5 Cannot Contact | |||
| 6 No Longer Interested | |||
| 7 Canceled | |||
| Opportunity | 0 Open (default) | 1 In Progress (default) | Yes |
| 2 On Hold | |||
| 1 Won | 1 Won | ||
| 2 Lost | 1 Canceled (default) | ||
| 2 Out-Sold | |||
| PriceLevel | 0 Active (default) | [Not used.] | No |
| 1 Inactive | [Not used.] | ||
| Product | 0 Active (default) | 1 Active (default) | Yes |
| 1 Inactive | 2 Inactive (default) | ||
| Quote | 0 Draft (default) | 1 In Progress (default) | Yes |
| 1 Active | 2 In Progress (default) | ||
| 3 Open | |||
| 2 Won | 4 Won (default) | ||
| 3 Closed | 5 Lost (default) | ||
| 6 Canceled | |||
| 7 Revised | |||
| SalesOrder | 0 Active (default) | 1 New (default) | Yes |
| 2 Pending | |||
| 1 Submitted | 3 In Progress (default) | ||
| 2 Canceled | 4 No Money (default) |