Part V: Metrics and Alerts
Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
After you have installed and configured your QoE Monitoring Server, you can begin monitoring media quality and receiving alerts using the Microsoft Operations Manager (MOM) 2005 QoE Monitoring Server Management Pack. The QoE Monitoring Server Management Pack monitors audio and video media quality for Office Communications Server 2007 Server Enterprise Voice deployment. Alerts are generated when media quality attributes, such as delay and packet loss, exceed a threshold value.
Note
We recommend that you run MOM in Agent Managed mode. Agent and Agentless Managed modes are supported on 32-bit operating systems, but only Agent Managed mode is supported on 64-bit operating systems. For details about MOM, visit https://msdn.microsoft.com/en-us/library/aa505322.aspx.
To begin monitoring the media quality in the Office Communications Server deployment
Install the MOM 2005 QoE Monitoring Server Management Pack.
Install the QoE Monitoring Server and ensure that it is generating performance data.
After you have completed the above two tasks, you can do the following:
Respond to media quality alerts for locations, Mediation Servers, and A/V Conferencing Servers that you have enabled for monitoring in the QoE Monitoring Server snap-in.
Monitor performance counters to understand overall Enterprise Voice QoE.
Monitor the overall health of media quality by using the MOM state view.
To import the QoE Management Pack
On a computer that has the Microsoft Operations Manager 2005 Administrator Console installed, download and install the QoE Monitoring Server Management Pack from https://www.microsoft.com/en-us/download/details.aspx?id=888.
Click Start, point to All Programs, point to Microsoft Operations Manager 2005, and then click Administrator Console.
In the MOM 2005 administrator console, expand Microsoft Operations Manager in the console tree.
Right-click Management Packs, and then click Import or Export Management Packs.
On the Welcome page of the Import or Export Management Packs Wizard, click Next.
On the Import or Export Management Packs page, select Import Management Packs and/or reports, and then click Next.
On the Select a Folder and Choose Import Type page, click Browse to locate the folder where you installed the QoE Monitoring Server Management Pack in the first step.
Under Type of Import, select the Import Management Packs only check box, and then click Next.
On the Select Management Packs page, click QMS2007MP.akm.
Under Import Options, select or clear the following check boxes and option, as appropriate. When the settings are as you want them, click Next.
Update existing Management Pack. Custom rules, enabled/disabled setting, and company knowledge will be retained. Select this check box if you have a previous version of the Office Communication Server 2007 QoE Monitoring Server Management Pack and you want to preserve the existing configuration settings such as enable/disable settings, new rules, rule groups, and company knowledge base entries that existed in an earlier version of the Office Communications Server 2007 QoE Monitoring Server Management Pack for MOM 2005.
Select the Replace existing Management Pack check box if you want to replace a previous version of the Office Communication Server 2007 QoE Monitoring Server Management Pack, including configuration settings, with the new Office Communication Server 2007 QoE Monitoring Server Management Pack.
Select the Backup existing Management Pack check box if you want to back up the existing management pack before importing the new one. To specify the location where you want to archive the previous files, click Browse.
On the Completing the Management Pack Import/Export Wizard page, verify that the files you want to import are selected, and then click Finish.
When the installation is finished, check the final page of the wizard to verify that the import was successful, and then click Close.
You can also monitor the overall audio and video quality using the MOM state view.
To view overall audio and video using MOM state view
On a computer that has the Microsoft Operations Manager 2005 Administrator Console installed, click Start, point to All Programs, point to Microsoft Operations Manager 2005, and then click Operator Console.
Click Microsoft Office Communications Server 2007 QoE Monitoring Server.
In the operator console, click State.
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The state view comprises two panes. The State pane displays the computers and their roles, such as A/V Conferencing Server or Mediation Server. The State Details pane shows a detailed view of instances and the status of their components. The instances correspond to the Mediation Server, A/V Conferencing Server, and location instances. The following figure shows an example view of the location. This view would appear when the user clicks the Location cell in the State pane.
Note
You can choose to use agent or agentless monitoring; however, we recommend using agent monitoring.
To view overall audio and video using the MOM alerts view
On a computer that has the Microsoft Operations Manager 2005 Administrator Console installed, click Start, point to All Programs, point to Microsoft Operations Manager 2005, and then click Operator Console.
Click Microsoft Office Communications Server 2007 QoE Monitoring Server.
In the operator console, click Alerts.
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The alerts view comprises two panes. The Alerts pane displays the computer, resolution state, and the name of the alert, as well as the severity of the alert as shown in the figure below. The Alert Details pane displays a detailed view of the alert that is selected in the Alerts pane. The Alert Details pane shows the alert instance, a description of the problem that caused the alert, the problem status, and the rule associated with this alert.