How to Perform a Remote Wipe on a Device

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Microsoft Exchange Server 2007 lets you send a command to a mobile device that will perform a wipe of the device. This process, known as a remote device wipe, clears all Exchange information that is stored on the device.

You can use this procedure to clear data from a stolen device or to clear a device before assigning it to another user.

Before You Begin

To perform this procedure, the account that you use must be delegated the Exchange Server Administrator role.

For more information about permissions, about how to delegate roles, and about the rights that are required to administer Exchange Server 2007, see Permission Considerations.


To perform a remote device wipe on a device by using the Exchange Management Console, the user must be assigned to an Exchange ActiveSync mailbox policy. For more information about how to add users to an Exchange ActiveSync mailbox policy, see How to Add Users to an Exchange ActiveSync Mailbox Policy.


To use the Exchange Management Console to perform a remote device wipe

  1. Open the Exchange Management Console.

  2. Under Recipient Configuration, click Mailbox.

  3. In the Mailbox window, select the user.

  4. In the action pane, click Manage mobile device or right-click the user's mailbox, and then click Manage mobile device.

  5. Select the mobile device from which you want to clear all data.

  6. In the Actions section, click Clear.

  7. Click Clear again.

To use Outlook Web Access to perform a remote device wipe

  1. Open Outlook Web Access.

  2. Log on to the device owner's mailbox.

  3. Click Options.

  4. In the navigation pane, select Mobile Devices.

  5. Select the ID of the device that you want to wipe and remove from the list.

  6. Click Wipe all data from device.

  7. Click OK.

  8. Click Remove Device from List.

To use the Exchange Management Shell to perform a remote device wipe

  1. Run the following command to obtain the identity of the device:

    Get-ActiveSyncDeviceStatistics - Mailbox jeffhays | fl Identity
  2. Run the following command:

    Clear-ActiveSyncDevice -Identity WM_jeffhayes


In these commands, <jeffhayes> represents the actual identity of the device owner.

For more information about syntax and parameters, see Get-ActiveSyncDeviceStatistics and Clear-ActiveSyncDevice.

For More Information

For more information, see the following topics: