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Microsoft Information Worker Management Pack for Operations Manager 2007

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Applies To: Microsoft Office, Operations Manager 2007, Operations Manager 2007 R2

The Microsoft Information Worker Management Pack monitors the health, reliability, and performance of Microsoft Office applications and certain Microsoft Windows applications. The table below contains the monitored applications.

Information Worker Applications Application Versions

Internet Explorer

5 through 7

Media Player

6 through 11

MSN and Windows Messenger

3 through 7

Outlook Express

Internet Explorer 5 through 7

Windows Explorer

Windows 2000 and Windows XP

Access

Office XP, Office 2003, and Office 2007

Communicator

2005 and 2007

Excel

Office XP, Office 2003, and Office 2007

FrontPage

Office XP and Office 2003

Groove

Office 2007

InfoPath

Office 2003 and Office 2007

LiveMeeting

Internet Explorer 7 and Office 2007

OneNote

Office 2003 and Office 2007

Outlook

Office XP, Office 2003, and Office 2007

PowerPoint

Office XP, Office 2003, and Office 2007

Project

Office XP, Office 2003, and Office 2007

Publisher

Office XP, Office 2003, and Office 2007

Visio

Office 2003 and Office 2007

Word

Office XP, Office 2003, and Office 2007

Each application and all of its versions are monitored by default. If you want to monitor only some of the applications, you must disable discovery of the ones you do not want to monitor. For information about disabling discovery, see the Optional Configurations section.

The Information Worker Library Management Pack provides generic monitoring capabilities that work for all the applications, and specific monitoring capabilities for individual applications.

  • Generic monitoring

    • Crash detection

    • Hand detection

    • CPU utilization

    • Memory utilization

  • Individual application monitoring

    • Outlook mail access

    • Web access

    • Data source access

The Information Worker Management Pack enables you to designate a client as business-critical. Business-critical clients are managed much like servers are managed; an alert is generated on each business-critical client at the time the issue is detected. On collective clients, which are clients that are not business critical, alerts are disabled. Collective information about issues across the collection of clients is collected for use by reports.

Document Version

This guide was written based on the March 2007 version of the Information Worker Management Pack.

Getting the Latest Management Pack and Management Pack Documentation

You can find the Microsoft Information Worker Management Pack at https://go.microsoft.com/fwlink/?LinkId=82105. The latest version of this document is available at https://go.microsoft.com/fwlink/?LinkId=85414.

Changes in This Update

The February 2008 release of this management pack with Operations Manager 2007 SP1 includes the following changes:

  • Fixed paths for discovering Visio 2003.

  • Fixed problem with discovering Internet Explorer 5.0 on client computers running Windows 2000.

  • Fixed problem in Event Log descriptions that caused registry keys to appear as hyperlinks.

  • Fixed problem with discover of 32-bit Office applications on x64 computers.

  • Added description for Microsoft.Office.Outlook.CustomerPerspective.Group.HealthDependsOn.Microsoft.Office.Outlook.RollupFromPassiveCommunicationStatus.Monitor.