System Center Integration Pack for System Center 2012 Service Manager

Applies To: System Center 2012 - Orchestrator, System Center 2012 R2 Orchestrator, System Center 2012 SP1 - Orchestrator

The integration pack (IP) for System Center 2012 – Service Manager is an add-in for System Center 2012 - Orchestrator that enables you to use Service Manager to coordinate and use operational data in an existing IT environment comprised of service desk systems, configuration management systems, and event monitoring systems.

For more information about the System Center integration pack for System Center 2012 – Service Manager and for other options for automating Service Manager, see the System Center 2012 Integration Guide.

System Requirements

The Service Manager IP requires the following software to be installed and configured before you implement the integration:

  • System Center 2012 integration packs require System Center 2012 - Orchestrator

  • System Center 2012 Service Pack 1 (SP1) integration packs require Orchestrator in System Center 2012 Service Pack 1 (SP1)

  • System Center 2012 – Service Manager

  • The Service Manager IP is supported for use only on computers set to use:

    • The ENU Locale

    • The U.S. English date format (month/day/year)


System Center Service Manager 2010 and System Center 2012 – Service Manager share the same version of Microsoft.EnterpriseManagement.Core.dll. Installation of System Center Service Manager 2010 IP and System Center 2012 – Service Manager IP on the same runbook server is not supported.

For more information about how to install and configure Orchestrator or System Center 2012 SP1 and System Center 2012 – Service Manager, see the applicable product documentation.

Downloading the Integration Pack

For information about how to obtain this integration pack, see System Center 2012 – Orchestrator 2012 Component Add-ons and Extensions.

Registering and Deploying the Integration Pack

After you download the integration pack file, you must register it with the Orchestrator management server and then deploy it to Runbook servers and Runbook Designers. For the procedures on installing integration packs, see How To Install an Integration Pack.

Configuring the System Center 2012 – Service Manager Connections

A connection establishes a reusable link between Orchestrator and a Service Manager Server. You can create as many connections as you need to specify links to multiple servers. You can also create multiple connections to the same server to allow for differences in security permissions for different user accounts.

To configure the Service Manager connections

  1. In the Runbook Designer, click the Options menu, and select SC 2012 Service Manager. The SC 2012 Service Manager dialog box appears.

  2. On the Connections tab, click Add to begin the connection setup.

  3. In the Name box, enter a name for the connection. This could be the name of the Service Manager server, or a descriptive name to distinguish the type of connection.

  4. In the Server box, click the ellipsis button (...). Select the Service Manager server, and then click OK.

  5. In the Credentials section, type the Domain, User name, and Password that the Orchestrator server will use to connect to the Service Manager computer.

  6. In the Monitoring Intervals section, enter the Polling and Reconnect intervals that the Orchestrator server will use with the connection to the Server Manager computer. The default is 10 seconds.

  7. Click Test Connection. When the success message appears, click OK.

  8. Add additional connections if applicable. Click OK to close the configuration dialog box, and then click Finish.

See Also


System Center Service Manager Activities