How to Restore the Service Manager Encryption Key

Applies To: System Center Service Manager 2010 SP1

Use the following procedure to restore the encryption keys before you run Setup.exe to restore a Service Manager part.

To restore the encryption key

  1. Log on to the computer that will host the Service Manager part you are attempting to recover by using an account that is a member of the Administrators group. For example, log on to the computer that will host the Service Manager management server, data warehouse management server or Self-Service Portal.

  2. In Windows Explorer, open the Tools\SecureStorageBackup folder on the installation media.

  3. Right-click SecureStorageBackup.exe then click Run as administrator to start the Encryption Key Backup or Restore Wizard.


    In this release, the wizard contains references to “Operations Manager.” This issue will be resolved in a future release.

  4. On the Introduction page, click Next.

  5. On the Backup or Restore? page, select Restore the Encryption Key, and then click Next.

  6. On the Provide a Location page, type the path and file name for the encryption key. For example, if you want to specify the file name SMBackupkey.bin for the encryption key on the server MyServer in the Backup folder share, type \\MyServer\Backup\SMBackupkey.bin, and then click Next.

  7. On the Provide a Password page, type the password that you used to back up the encryption key in the Password box. In the Confirm Password box, reenter the same password, and then click Next.

  8. After you receive the message, Secure Storage Key Restore Complete, click Finish.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to