Using Management Packs in System Center 2012 - Service Manager


Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

There are two types of management packs: sealed management packs and unsealed management packs. A sealed management pack cannot be modified, but an unsealed management pack can be modified.

Unsealed management packs are used to extend System Center 2012 – Service Manager with the information that you must have to implement all or part of a service management process. You can use unsealed management packs to store the custom objects that you create. For example, you can store the objects you create during your testing or evaluation process in an unsealed management pack. Then, you can export that unsealed management pack to a file and then import the file to another environment, such as a production environment. You can also import the same management pack into multiple environments to ensure configuration consistency across Service Manager deployments, and to increase efficiency.


Only unsealed management packs can be re-imported.

An unsealed management pack is an .xml file that contains classes, workflows, views, forms, reports, and knowledge articles. Items such as groups, queues, tasks, templates, connectors, and list items are stored in a management pack, but items such as incidents, change requests, computers, and other instances of classes are not stored in a management pack.

By default, Service Manager contains several pre-imported, sealed management packs that enable core Service Manager features, such as incident management and change management. Also, by default, Service Manager contains the Default Management Pack management pack, in which you can store new items that you create. Additionally, Service Manager contains several pre-imported, unsealed management packs that enable optional features. You can delete unsealed management packs, which might result in the loss of some views, rules, or lists. However, the removal of these optional features will not prevent Service Manager from functioning. You should consider exporting a management pack before you delete it. You can import the management pack later if you need the optional features in a management pack that you deleted.

To use a management pack, import it into Service Manager. The management pack is stored in a .xml, .mp, or a .mpb file that you can import by using the Service Manager console.

For more information about management packs key concepts, management packs best practices and other management packs related topics, see Management Packs: Working with Management Packs.

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