• Article

How to Prepare Computers for Service Manager Deployment

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

Use the following procedures to prepare computers for deployment of System Center 2012 – Service Manager.

To prepare computers for Service Manager deployment

  1. Make sure that no Operations Manager 2007 parts are installed on the computers that will host either Service Manager or the data warehouse.

  2. Create an Active Directory group of users that will be assigned to the role of Service Manager administrators of both the data warehouse and Service Manager management groups. For example, create the group SM_Admins.

    Note


    This group of users must be in the same domain that Service Manager is in. Users from any other domain—even child domains—are not supported.

  3. Create the accounts that are necessary for Service Manager. For information about the account that is used to run Setup and for the accounts you will have to provide during the setup of Service Manager, see Account Considerations for Running Setup.

    Note


    Service Manager accounts must be in the same domain that Service Manager is in. Accounts from any other domain—even child domains—are not supported.

  4. Make sure that the Structured Query Language (SQL) instances that are used for Service Manager databases are using port number 1433.

  5. If you are installing the databases on a remote computer running Microsoft SQL Server, the user who is running Setup must be a domain user with local administrator permissions on the SQL Server computer.

  6. On computers that will host the Service Manager console, under Internet Options, Local Area Network (LAN) Settings, select Bypass proxy server for local addresses.

  7. Open a browser, and then enter the following two URLs:

    • http://<computer hosting SSRS>/reports

    • http://<computer hosting SSRS>/reportserver

    If either connection attempt fails or returns an error—for example, HTTP Error 404.0 Not Found—complete the steps in the procedure “To configure the reporting server.” Otherwise, continue with the installation of Service Manager.

To configure the reporting server

  1. By using an account that has administrator rights, log on to the computer that will host SQL Server Reporting Services (SSRS).

  2. Click Start, point to Programs, point to Microsoft SQL Server 2008, point to Configuration Tools, and then click Reporting Services Configuration Manager.

  3. In the Reporting Services Configuration Connection dialog box, make sure that the information in Server Name and Report Server Instance is correct, and then click Connect.

  4. In the Connect pane, click Web Service URL.

  5. In the Report Server Web Service Virtual Directory area, in the Virtual Directory text box, make sure that the entry is ReportServer, and then click Apply.

  6. In the Connect pane, click Report Manager URL.

  7. In the Report Manager Site Identification area, in the Virtual Directory text box, make sure that the entry reads Reports, and then click Apply.

  8. In the Connect pane, click the top entry (<server>\<instance>).

  9. In the Current Report Server area, click Stop, and then click Start.