Upgrading to System Center 2012 - Service Manager
Updated: May 13, 2016
Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager
This guide will show you how to upgrade from System Center Service Manager 2010 to System Center 2012 – Service Manager.
Warning
If you are planning to upgrade two or more System Center products, you must first consult the guide Upgrade Sequencing for System Center 2012 R2. The order in which you perform product upgrades is important. Failure to follow the correct upgrade sequence might result in product failure for which no recovery options exist. The affected System Center products are:
- Orchestrator
- Service Manager
- Data Protection Manager (DPM)
- Operations Manager
- Configuration Manager
- Virtual Machine Manager
- App Controller
You can only upgrade to System Center 2012 – Service Manager from one of the two following products:
Service Manager 2010 Service Pack 1 (SP1) Cumulative Update 3 (CU3) (version 7.0.6555.115
System Center 2012 – Service Manager Release Candidate (version 7.5.1464.0.0).
Important
It is assumed in this guide that you are performing an upgrade to System Center 2012 – Service Manager. For information about installing System Center 2012 – Service Manager on a computer where no previous version of Service Manager exists, see the Deployment Guide for System Center 2012 – Service Manager.
Upgrade topics
Upgrade Planning for System Center 2012 - Service Manager
Describes factors that you must consider before you start the System Center 2012 – Service Manager upgrade.
Setting Up a Service Manager 2010 Lab Environment with Production Data
Describes how to setup System Center Service Manager 2010 in a lab environment using production data.
Upgrade to System Center 2012 - Service Manager
Describes the steps that you must take to upgrade System Center 2012 – Service Manager to System Center 2012 – Service Manager.
After Upgrading to System Center 2012 - Service Manager
Describes the steps that you must take after you have applied the System Center 2012 – Service Manager upgrade.
Failed Upgrade in System Center 2012 - Service Manager
Describes the steps you can take if an upgrade fails.
Downloadable Documentation
You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.