• Article

How to Configure the KPI

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

Use the following procedures to configure the key performance indicators (KPIs) that you created in the How to Build the Resolved Incidents Scorecard topic. You will later use this information in a PerformancePoint dashboard.

In the first procedure, you configure the Resolved Incidents KPI number formats and threshold values. In the second procedure, you configure the Resolved Incidents Scorecard and add the Incident Classification hierarchy to allow browsing of the KPI by the hierarchy members. In addition, you will format the scorecard. In the dashboard, the selection of members of the Incident Classification hierarchy will filter a report.

To configure the KPI

  1. Using Dashboard Designer, open the file you saved previously that contains the Incident Resolved Scorecard.

  2. In the Workspace Browser, click Resolved Incidents KPI.

  3. To configure the thresholds for the Target metric, select the Target metric.

  4. In the Thresholds section, modify the value for Threshold 2 to 50%, and the value for Threshold 1 to 25%.

  5. In the Thresholds section, modify the value for Best to 100%.

  6. To save the KPI, in the Workspace Browser, right-click Resolved Incidents KPI, and then click Save.

To configure the Resolved Incidents KPI

  1. In the Workspace Browser, select the scorecard named Resolved Incidents Scorecard.

  2. To refresh the scorecard with the updated KPI definition, on the Edit ribbon tab, inside the View group, click Update.

  3. To add the Incident Classification hierarchy to the scorecard rows, in the Details pane, expand Dimensions, expand the IncidentDim_IncidentClassification dimension, and then drag IncidentClassificationValue onto the Incident scorecard cell.

  4. In the Select Members dialog box, expand the All member list, select all the values other than the empty value, and then click OK.

  5. To refresh the scorecard, on the Edit ribbon tab, inside the View group, click Update.

See Also

Creating and Deploying Dashboards