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Troubleshooting the Visio 2010 Add-in


Updated: May 13, 2016

Applies To: System Center 2012 R2 Operations Manager, System Center 2012 - Operations Manager, System Center 2012 SP1 - Operations Manager

The following sections provide information about troubleshooting the Visio 2010 Add-in:

  • Enabling trace logging on the data provider

  • Known issues

Enable Trace Logging for the Server Data Module

Use the following steps to enable trace logging for the server data module installed on the SharePoint server.

  1. Open the Microsoft.Office.Visio.Server.OperationsManager.dll configuration file in a text editor (such as Notepad).

  2. Change the location for log files. Look for the following:

          <add key=”EnableLog” value=”True” />
          <add key=”LogPath” value=\\server\directory” />

    For the LogPath parameter, change the value to the location where you want to save log files generated by the data provider.

  3. Copy the configuration file to the directory on the GAC where the data module assembly is located.

The next time a diagram is refreshed, the configuration file is checked and log files are written to the location you specific.

Each refresh option is recorded in a separate log file. The name of the file reflects the user who attempted the refresh and the date and time the refresh was attempted (for example, “jdoe_3_25_2010_12-23-37_PM.log”). The log file contains the following:

  • The name of the user that requested the refresh

  • The date and time of the refresh

  • The version of the assembly installed on the server

  • The command string that was configured in the diagram before publishing to the server

  • Details about the dataset to be refreshed, including table count, row count, and IDs for each row

  • Any error conditions or exceptions that occur within the data module for each session

For successful refresh attempts, the log file also contains the XML version of the dataset returned to Visio Services for diagram refresh purposes.

Known issues with the Visio 2010 Add-in

You might see the following issues when you use the Visio Add-in for System Center 2012 – Operations Manager.

The font size of inserted shapes might appear too small

When you insert a new graphic by using the Insert Shape option, the font size for the shape text might appear too small. The size is determined by the default font size set for a template.

You can change the font size by selecting the shape and then choosing a different font size in the Visio toolbar.

Health Explorer and Alert View hyperlinks might not be available in Edit mode or Full Screen mode if you have grouped your shapes or added links to any shapes that were already contained within groups.

You receive a ConfigurationErrorsException error message

You might see the following error message:

System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> 
System.Configuration.ConfigurationErrorsException: Unrecognized configuration section userSettings. 
   (C:\Documents and Settings\asttest\Local Settings\Application Data\Microsoft_Corporation
   line 3)

To work around this problem, delete the configuration file identified at the top of the error message. For example, delete the following file:


You receive a MissingMethodException error message

You might see the following error message:

System.MissingMethodException: Method not found: 'System.Security.SecureString System.Windows.Controls.PasswordBox.get_SecurePassword()'.
   at Microsoft.EnterpriseManagement.VisioAddin.EnterCredentials.get_Password()
   at Microsoft.EnterpriseManagement.VisioAddin.SCOMHelpers.EnterCredentials(ManagementGroupConnectionSettings& connectSettings)
   at Microsoft.EnterpriseManagement.VisioAddin.Document.ConnectToManagementGroup()
   at Microsoft.EnterpriseManagement.VisioAddin.Document.AddDataLinkToShape()

To resolve this problem, install Microsoft .NET Framework 3.5 SP1, available from

The state graphic is not displayed

The state graphic does not appear on a stencil even though you have linked the shape with the Link Shape to Data option.

Some stencils in Visio are not defined with a wrapping group. To resolve this problem, create a group for the shape, and then use the Link Shape to Data option again. To create a group, right-click the shape, and then click Shape and Group.

You see security warnings when you open a diagram

When you open a document that you previously linked to Operations Manager, you receive multiple security warnings.

This problem occurs because the status of the document components is set to refresh automatically. To suppress the warnings, select Don’t show this message again.

You cannot re-install the Visio Add-in

If you delete the Operations Manager Add-in by using the Visio Trust Center, you cannot add it again later.

This behavior occurs by design in Visio. Before you can add the Operations Manager Add-in again, uninstall it by using Add/Remove Programs (or Programs and Features) in the Control Panel, and then reinstall it.