How to Enable and Disable Exchange ActiveSync Features at the User Level


The following procedures describe how to enable or disable the Exchange ActiveSync application for a specific user or group of users in your organization.

Before You Begin

You can perform these tasks using Active Directory User and Computers, with or without the Exchange Task Wizard. The advantage to performing it with the Exchange Task Wizard is that you can modify the settings for multiple objects at one time.


To enable and disable Exchange ActiveSync features at the user level

  1. On the Exchange server with the user's mailbox, log on with the Exchange administrator account, and then start Active Directory Users and Computers.

  2. Expand the domain, and then open the location for the users that you want to manage.

  3. Right-click the user or users whose Exchange ActiveSync settings you want to modify, and then select Exchange Tasks.

  4. In the Exchange Task Wizard, on the Available Tasks page, select Configure Exchange Features, and then click Next.

  5. On the Configure Exchange Features page, select User initiated synchronization, and then select one of the following:

    • To permit users to use Exchange ActiveSync to synchronize their Exchange mailbox with their mobile devices, select Enable.

    • To prevent users from using Exchange ActiveSync, select Disable.

    • To prevent the users' settings from being modified when you have selected more than one user, select Do not modify.

  6. Click Next to apply your changes.

  7. Click Finish.


    To view a detailed report of the settings and the changes you made to users, select View detailed report when this wizard closes.

For More Information

For detailed steps for enabling ActiveSync features at the organizational level, see How to Enable and Disable Exchange ActiveSync Features at the Organizational Level.

For detailed steps for how to configure a mobile device to use Exchange ActiveSync, see How to Configure a Mobile Device to Use Exchange ActiveSync.

For complete information about configuring the Exchange ActiveSync up-to-date notifications feature in your organization, see How to Configure the Exchange ActiveSync Up-to-Date Notifications Feature.