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Unit Cost is reset to zero on a user specified cost item after you tab through the Service Date in Service Dispatch T&M Details (SD.203)

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This article provides a solution to an issue where the Unit Cost is zeroed out when you tab through the Service Date field on Service Dispatch T & M Details (SD.203).

Applies to:   Microsoft Dynamics SL 2011 Service Pack 2
Original KB number:   3061047

Symptoms

Consider the following scenario in Microsoft Dynamics SL:

  • In Service Dispatch in Service Call Entry (SD.200), enter in a new Service Call for any customer and select Save.
  • Open the Invoice button at the bottom, enter any required fields in Invoice Entry (SD.202) screen and select Save.
  • Open Invoice T&M Details (SD.203), enter a Billable line for an Inventory Item (item would be non-stock and user specified cost).
  • Enter a Quantity and Unit Cost, tab through the Service Date. The Unit Cost is reset to zero.

Resolution

To resolve this problem, customize the screen and move the Service Date to the position before the Unit Cost and Unit Cost will keep its value.