Software is not listed in Add or Remove Programs

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

An administrator deploys a software package and the software does not appear in users' computers in Add or Remove Programs in Control Panel.


For the software to appear in the Add New Programs section of Add or Remove Programs, it must be Published (not Assigned) in Group Policy.

Other possible causes for this issue include:

  • Group Policy did not apply

  • The network can not be reached (can not query the domain controller for the user or computer)


Choose the Published software deployment method when you deploy the package.

The Windows Installer package must be written such that the software can appear in Add or Remove Programs.

To troubleshoot Group Policy application failure, see Fixing Core Group Policy problems.

To troubleshoot network connection issues, see Fixing Group Policy networking issues.