Activate a Terminal Services License Server by Using the Telephone

Applies To: Windows Server 2008

The telephone activation method allows you to talk to a Microsoft customer service representative to complete the activation process. The appropriate telephone number is determined by the country/region that you chose in the Activate Server Wizard and is displayed by the wizard.

Membership in the Administrators group, or equivalent, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at Local and Domain Default Groups (

To activate a Terminal Services license server by telephone

  1. Click Start, point to Administrative Tools, point to Terminal Services, and then click TS Licensing Manager.

  2. Right-click the license server that you want to activate, and then click Activate Server. The Activate Server Wizard starts.

  3. Click Next.

  4. On the Connection Method page, in the Connection method list, select Telephone, and then click Next.

  5. On the Country or Region Selection page, click your country/region, and then click Next to view the appropriate telephone number to call.

  6. Call Microsoft by using the telephone number that is displayed on the License Server Activation page, and then provide the Microsoft customer support representative with the Product ID that is displayed on your screen. The representative will also ask you to provide your name and the name of your company. The representative processes your request to activate the license server, and creates a unique ID for your license server.

  7. On the License Server Activation page in the Activate Server Wizard, type the license server ID that the representative provides, and then click Next. Your license server is activated.

  8. On the Completing the Activate Server Wizard page, do one of the following:

    • To install Terminal Services client access licenses (TS CALs) onto your license server, ensure that the Start Install Licenses Wizard now check box is selected, click Next, and then follow the instructions.

    • To install TS CALs later, clear the Start Install Licenses Wizard now check box, and then click Finish.

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