Unified Enhanced Solutions Newsletter

Welcome to the Unified Enhanced Solutions Newsletter!

To streamline updates across the Enhanced Solutions portfolio, communications for the following offerings are now consolidated into a single monthly publication:

  • Value Acceleration Services (VAS)
  • Mission Critical Services (MCS)
  • Enhanced Solutions

Subscribe to this newsletter to stay informed on the latest updates and changes across Unified Enhanced Solutions.

In This Issue

  • AIBS Updates
  • CAIP Updates
  • Security Updates
  • Look Ahead
  • Resources

New Customer Resource: Unified EDE Package List

The Unified DE Package List was previously created to provide a full inventory of:

  • Live Designated Engineering (DE) offers
  • DE Catalyst offers
  • VAS Enhanced offers

We are now expanding this capability with the Unified EDE Package List.

This new resource provides:

  • A complete list of available Enhanced Designated Engineering (EDE) offers
  • Organization by Solution Area
  • A short description of each offer to support easier positioning and customer alignment

AI Business Solutions Spotlight

New or Updated Materials for VAS

Designated Engineering | Microsoft 365 Copilot Promo Package

The DE | Microsoft 365 Copilot promotion package includes:

  • A pre‑approved 30% discount
  • Applicable to Tier 1 and Tier 2 packages
  • No approval required

This promotion is intended to help accelerate Copilot deal attachment.

A new one‑slider is now available and outlines:

  • Eligibility requirements
  • Recommended seller audiences
  • Next steps to:
    • Position the offer
    • Attach to opportunities
    • Apply promotional SKUs

AI Business Solutions Pathways Decks

The following AI Business Solutions Pathway decks have been updated:

  • Internal‑facing decks
  • Customer‑facing decks

New pathways are now available for:

  • AI Agent
  • Copilot Chat
  • Cloud AI Endpoints

New or Updated Materials for MCS

Support for CCaaS Customers

Updated materials are now available to help sellers support:

  • Contact Center as a Service (CCaaS) customers

These resources are intended for use while a tailored Mission Critical Services offer is in development.

Support for Mission Critical Services Business Apps: CCaaS

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