Microsoft Services Hub features overview

  • Article

Microsoft Services Hub being displayed on a phone, laptop, and monitor.

Get the most out of your Microsoft investment with access to guidance and tools for your Microsoft Unified Support.

  • Manage support

    • Easily create and manage support requests for your Microsoft cloud and on-premises technologies.
    • Track the status of your open support requests at-a-glance and from one central location.
    • Ensure key team members stay informed by providing them access to support requests.

  • Maintain IT health

    • Proactively manage the health of your IT environments with on-demand assessments.
    • Help mitigate risk with recommended programs and services in your Services Hub Action Center.
    • Plan ahead with personalized updates on upgrades and changes to your Microsoft products.

  • Build your team's knowledge

    • Get access to on-demand learning and resources tailored to your interests.
    • Develop targeted skills with comprehensive learning paths curated by Microsoft experts.
    • Gain hands-on experience with Microsoft technologies in virtual lab environments.

Home Page

Woman standing at an office desk with two monitors next to each other.

Optimize your time with the Services Hub Home Page

  • Easily identify your Services Hub workspace
  • See high priority items in the Action Center
  • Review recent Services Hub releases
  • Easily view your Microsoft representatives and your organization’s key contacts

To learn more about the displayed feature see The Microsoft Services Hub Home page.

Contract and User Management

Monitor displaying the Customer Activity screen on Microsoft Services Hub.

Maximize your Microsoft Unified Support benefits

  • Review the details of your support contract
  • View your Microsoft contacts and your organization’s contacts
  • Reference your standard and critical support response times
  • View the services you’ve purchased
  • Provide more granular permissions for your users with multiple Services Hub workspaces

To learn more about the displayed feature, see Microsoft Services Hub Customer Activity Page.

IT Environment Health

Monitor displaying the Assessments screen in Microsoft Services Hub.

Keep your IT environments healthy with On-Demand Assessments

  • Leverage predictive analytics based on years of Microsoft analysis
  • Remediate issues and risks with expert recommendations
  • Drill into recommendations to see root cause analysis
  • Use assessment remediation programs to help your team take action
  • Configure once and run on your schedule

To learn more about the displayed feature, see Services Hub On-Demand Assessments.

Learn On-demand

Laptop displaying the Learning screen in Microsoft Services Hub.

Stay current on Microsoft products and technologies with on-demand learning

  • Online access to learning content for your organization’s Services Hub users
  • Improve your team’s knowledge with a variety of learning experiences
  • Participate in live instructor-led webcasts
  • Learn at your pace with learning paths and on-demand videos
  • Practice skills interactively with Hands-on Labs

To learn more about the displayed feature, see Services Hub Learning.

Support

Monitor displaying the Personal Workspace screen in Microsoft Services Hub.

Easily manage your Microsoft support activity

  • Understand what reactive support activities are being performed against your support cases and identify trends to see where you can take action to improve the health of your Microsoft environment
  • Understand how Microsoft is meeting its response goal commitments (IRT, MTTR)
  • Export and download a copy of your case data
  • See recommendations suggested based on your most recently updated cases
  • Open a request for support from Microsoft on the Services Hub
  • View and manage your support requests, including cloud support requests created in the Azure and Office 365 support portals
  • Assign and manage your Support Contacts online with self-service capabilities
  • Create groups and share support requests among your teams

To learn more about the displayed feature, see Services Hub Support.

Services Catalog

Monitor displaying the Services Catalog screen in Microsoft Services Hub.

Connect to the Microsoft services you need

  • View the latest Microsoft Services Catalog online
  • Check seat availability for workshops and online courses
  • Click to contact Microsoft to reserve seats or schedule a new service

To learn more about the displayed feature, see Services Catalog in Services Hub.

Learn More

Woman sitting at an office desk in front of a laptop and monitor.