Microsoft account (MSA) users in Microsoft Engage Center

If you're a Microsoft account (MSA) user signing in to Microsoft Engage Center, there are two ways you can sign in:

You can sign in natively, as described in this article's MSA user sign-in process section
You can sign in as a guest in a separate tenant, as described in Guest users in Microsoft Engage Center.

Note

The ability to login natively with MSA is being retired. Review the MSA retirement plan for details on timing and implications.

Sign in to Engage Center.
Once you're signed in, you'll see a view that looks like the following screenshot. You have two options to proceed from here:
1. Select "Sign in to Microsoft's tenant for Personal Users" in the small banner near the top of the page
OR
1. Select the blue button labeled "Login to personal tenant."
Next, you're taken to a second "Welcome to Engage Center!" screen with another blue button labeled "Login Engage Center"; select that blue button.
The site takes you to the home page of Engage Center.

Note

You might still need to switch workspaces to access the desired workspace.

Identify MSA users

Within User management, you can identify any user logging in natively with MSA by looking for the following icon:

You can also review a user's Properties and see the Account type listed as "Microsoft Personal Account (MSA)".

Troubleshoot signing in with a Microsoft account (MSA)

When you sign in to Engage Center for the first time with a Microsoft account (MSA), you might see an error if the account was previously associated with a Microsoft Entra tenant that is no longer active.