How to upgrade a Reporting server

Important

This version of Operations Manager has reached the end of support. We recommend you to upgrade to Operations Manager 2022.

Use this procedure to upgrade a standalone Reporting server to System Center Operations Manager. You shouldn't run upgrade on the Reporting server until after you've upgraded the management servers, gateways, Operation consoles, and agents.

Before you begin the upgrade process, ensure that your server meets the minimum supported configurations. For more information, see System Requirements for System Center Operations Manager.

Before you perform the upgrade

When you try to upgrade Reporting server to System Center Operations Manager 2019 Reporting server, the upgrade fails for the following configuration:

  • Server A is configured as the System Center 2016 - Operations Manager management server.
  • Server A is configured as the System Center 1801 - Operations Manager management server.
  • Server A is configured as the System Center 1807 - Operations Manager management server.
  • Server B is configured with SQL Server hosting the System Center Operations Manager 2019 operational and data warehouse database, and Operations Manager Reporting server or a standalone SQL Server hosting Reporting server.

The prerequisites checker will report the following error: Management Server Upgraded Check - The management server to which this component reports has not been upgraded.

To work around this issue, install the System Center 2016 or 1801 or 1807 - Operations Manager Operations console on the server hosting the Reporting server role and then retry upgrading the Reporting server role to version 2019. Once the upgrade is successfully completed, you can rerun setup and uninstall the upgraded Operations console from the Reporting server.

Upgrade the Reporting server

  1. Sign in to the computer that hosts the Reporting server with an account that is a member of the Operations Manager Administrators role for your Operations Manager management group and the SQL Server sysadmin fixed server role.

  2. On the Operations Manager source media, run Setup.exe, and select Install.

    Note

    The Getting Started page displays information about what will be upgraded. Select Next to proceed with the upgrade.

  3. On the Getting Started, please read the license terms page, read the Microsoft Software License Terms, select I have read, understood, and agree with the license terms, and then select Next.

  4. On the Select installation location page, accept the default value, enter a new location, or browse to one. Then select Next.

    Note

    The default path is C:\Program Files\Microsoft System Center\Operations Manager.

  5. On the Prerequisites page, review and address any warnings or errors that the Prerequisites checker returns, and select Verify Prerequisites Again to recheck the system.

  6. If the Prerequisites checker doesn't return any warnings or errors, the Prerequisites, Proceed with Setup page appears. Select Next.

  7. On the Ready to Upgrade page, review the options, and select Upgrade.

  8. When upgrade is finished, the Upgrade complete page appears. Select Close.

Upgrade the Reporting server from the Command Prompt

  1. Sign in to the computer that hosts the Reporting server with an account that is a member of the Operations Manager Administrators role for your Operations Manager management group.

  2. Open an elevated Command Prompt by using the Run as Administrator option.

  3. Change the path to where the Operations Manager Setup.exe file is located, and run the following command:

    Note

    If the Reporting server reports to an unsupported or inaccessible root management server, you must also pass the following parameter: /ManagementServer: <ManagementServerName>.

    setup.exe /silent /AcceptEndUserLicenseAgreement:1 /upgrade
    /ManagementServer: <ManagementServerName>
    
    

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Use this procedure to upgrade a standalone Reporting server to System Center 2016 - Operations Manager or version 1801. You shouldn't run upgrade on the Reporting server until after you've upgraded the management servers, gateways, Operation consoles, and agents.

Before you begin the upgrade process, ensure that your server meets the minimum supported configurations. For more information, see System Requirements for System Center Operations Manager.

Before performing the upgrade

When you try to upgrade System Center 2016 - Operations Manager Reporting server to System Center Operations Manager 1801 Reporting server, the upgrade fails for the following configuration:

  • Server A is configured as the System Center 2016 - Operations Manager management server.
  • Server B is configured with SQL Server hosting the System Center 2016 - Operations Manager operational and data warehouse database, and Operations Manager Reporting server or a standalone SQL Server hosting Reporting server.

The prerequisites checker will report the following error: Management Server Upgraded Check - The management server to which this component reports has not been upgraded.

To work around this issue, install the System Center 2016 - Operations Manager Operations console on the server hosting the Reporting server role and then retry upgrading the Reporting server role to version 1801. Once the upgrade is successfully completed, you can rerun setup and uninstall the upgraded Operations console from the Reporting server.

To upgrade the Reporting server

  1. Sign in to the computer that hosts the Reporting server with an account that is a member of the Operations Manager Administrators role for your Operations Manager management group and the SQL Server sysadmin fixed server role.

  2. On the Operations Manager source media, run Setup.exe, and select Install.

    Note

    The Getting Started page displays information about what will be upgraded. Select Next to proceed with the upgrade.

  3. On the Getting Started, Please read the license terms page, read the Microsoft Software License Terms, select I have read, understood, and agree with the license terms, and then select Next.

  4. On the Select installation location page, accept the default value, enter a new location, or browse to one. Then select Next.

    Note

    For System Center 2016 - Operations Manager, the default path is C:\Program Files\Microsoft System Center 2016\Operations Manager. For current branch, the default path is C:\Program Files\Microsoft System Center\Operations Manager.

  5. On the Prerequisites page, review and address any warnings or errors that the Prerequisites checker returns, and select Verify Prerequisites Again to recheck the system.

  6. If the Prerequisites checker doesn't return any warnings or errors, the Prerequisites, Proceed with Setup page appears. Select Next.

  7. On the Ready to Upgrade page, review the options, and select Upgrade.

  8. When upgrade is finished, the Upgrade complete page appears. Select Close.

To upgrade the Reporting server from the Command Prompt

  1. Sign in to the computer that hosts the Reporting server with an account that is a member of the Operations Manager Administrators role for your Operations Manager management group.

  2. Open an elevated Command Prompt by using the Run as Administrator option.

  3. Change the path to where the Operations Manager Setup.exe file is located, and run the following command:

    Note

    If the Reporting server reports to an unsupported or inaccessible root management server, you must also pass the following parameter: /ManagementServer: <ManagementServerName>.

    setup.exe /silent /AcceptEndUserLicenseAgreement:1 /upgrade
    /ManagementServer: <ManagementServerName>
    
    

Next steps