Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
This article provides detailed information about the scope and properties of user role profiles in System Center - Service Manager.
Tabs in the Administrator console
The table below shows the tabs and order that they appear in the console.
| User roles | Tab order in Console |
|---|---|
| activity implementer | 1. Work Items 2. Configurations |
| advanced operator | 1. Library 2. Work Items 3. Configurations |
| author | 1. Library 2. Work Items 3. Configurations |
| change initiator | 1. Work Items 2. Configurations |
| change manager | 1. Work Items 2. Configurations |
| incident resolver | 1. Work Items 2. Configurations |
| problem analysts | 1. Work Items 2. Configurations |
| Read Only operator | 1. Work Items 2. Configurations |
| Release Manager | 1. Work Items 2. Configurations |
| Service Request Analyst | 1. Work Items 2. Configurations |
| Workflow | 1. Work Items 2. Configurations |
Default user roles
| action | allowed roles |
|---|---|
| read knowledge articles | activity implementer, advanced operator, author, change initiator, change manager, end user, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow |
| edit knowledge articles | advanced operator, author |
| create knowledge articles | advanced operator, author |
| delete knowledge article | advanced operator, author |
| create change requests and activities | activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow |
| create incident and activities | activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow |
| create problem records | activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow |
| create release records | activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow |
| create service requests and activities | activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow |
| edit change requests | advanced operator, author, change manager, workflow |
| edit incidents | advanced operator, author, incident resolver, workflow |
| edit problem records | advanced operator, author, problem analyst, workflow |
| edit release records | advanced operator, author, release manager, workflow |
| edit service requests | advanced operator, author, service request analyst, workflow |
| update status for change requests | advanced operator, author, change manager, workflow |
| update status for incidents | advanced operator, author, incident resolver, workflow |
| update status for problem records | advanced operator, author, problem analyst, workflow |
| update status for release records | advanced operator, author, release manager, workflow |
| update status for service requests | advanced operator, author, service request analyst, workflow |
| update status for manual activity | advanced operator, author, change manager, incident resolver, release manager, service request analyst, workflow |
| update status for review activity | advanced operator, author, change manager, release manager, service request analyst, workflow |
| create CIs | advanced operator, author, workflow |
| update CIs | advanced operator, author, workflow |
| delete CIs | advanced operator, author, workflow |
| create user preference | activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow |
| update user preference | They can update them self only. Say Activity implementer user login as "ABC1" user, then he can update "ABC1" only. Same with all the user roles. |
Default user role relationships in Service Manager
WorkItemAboutConfigItem -> ConfigurationItem
- change requests - advanced operator, author, change manager, workflow
- incident records - advanced operator, author, incident resolver, workflow
- problem records - advanced operator, author, problem analyst, workflow
- release record - advanced operator, author, release manager, workflow
- service request - advanced operator, author, service request analyst, workflow
WorkItemRelatesToConfigItem > ConfigurationItem
- change request – advanced operator, author, change manager, workflow
- incident record – advanced operator, author, incident resolver, workflow
- problem record – advanced operator, author, problem analyst, workflow
- release record – advanced operator, author, release manager, workflow
- service request – advanced operator, author, service request analyst, workflow
EntityLinksToKnowledgeDocument > ConfigurationItem
- change request – advanced operator, author, change manager, workflow
- incident record – advanced operator, author, incident resolver, workflow
- problem record – advanced operator, author, problem analyst, workflow
- release record – advanced operator, author, release manager, workflow
- service request – advanced operator, author, service request analyst, workflow
WorkItemRelatesToWorkItem > WorkItem
- change request – advanced operator, author, change manager, workflow
- incident record – advanced operator, author, incident resolver, workflow
- problem record – advanced operator, author, problem analyst, workflow
- release record – advanced operator, author, release manager, workflow
- service request – advanced operator, author, service request analyst, workflow
WorkItemAffectedUser
- incident record – advanced operator, author, incident resolver, workflow
- service request – advanced operator, author, service request analyst, workflow
WorkItemAssignedToUser
- change request – advanced operator, author, change manager, workflow
- incident record – advanced operator, author, incident resolver, workflow
- problem record - advanced operator, author, problem analyst, workflow
- release record - advanced operator, author, release manager, workflow
- service request - advanced operator, author, service request analyst, workflow
FileAttachmentAddedByUser
- change request – advanced operator, author, change manager, workflow
- incident record – advanced operator, author, incident resolver, workflow
- problem record - advanced operator, author, problem analyst, workflow
- release record - advanced operator, author, release manager, workflow
- service request - advanced operator, author, service request analyst, workflow
BillableTimeHasWorkingUser
- incident record – advanced operator, author, incident resolver, workflow
IncidentPrimaryOwner
- incident record - advanced operator, author, incident resolver, workflow
TroubleTicketResolvedByUser
- change request – advanced operator, author, change manager, workflow
- incident record – advanced operator, author, incident resolver, workflow
- problem record - advanced operator, author, problem analyst, workflow
- release record - advanced operator, author, release manager, workflow
- service request - advanced operator, author, service request analyst, workflow
TroubleTicketClosedByUser
- change request – advanced operator, author, change manager, workflow
- incident record – advanced operator, author, incident resolver, workflow
- problem record - advanced operator, author, problem analyst, workflow
- release record - advanced operator, author, release manager, workflow
- service request - advanced operator, author, service request analyst, workflow
ReviewerIsUser
- review activity - advanced operator, author, change manager, release manager, service request analyst, workflow
ReviewerVotedByUse
- review activity - advanced operator, author, change manager, release manager, service request analyst, workflow
WorkItemRelatesToRequestOffering > RequestOffering
- advanced operator
- author
ServiceOfferingRelatesToRequestOffering > RequestOffering
- advanced operator
- author
Implied permissions
The following are implied permissions for Service Manager.
ImpliedIncidentAffectedUser
The permissions for the implied Affected User profile are granted through the WorkItemAffectedUser relationship.
| Operation | Type | Property | Relationship |
|---|---|---|---|
| Read | Incident or service request instances, and anything that is contained within. | All properties of an incident instance. | All relationships that include the incident or service request instance. |
| Create | Work items that the user is affected by: - Work item log - File attachment |
All properties of a work item log and a file attachment for the incident or service request instance. | File attachment for an incident or service request instance. |
| Update | Work items that the user is affected by: - Incident - Service request - Work item log - File attachment |
All properties of an incident or service request instance. | Incident instance BillableTimeHasWorkingUser->User. |
| Delete | Work item that the user is affected by - File attachment | File attachment for an incident or service request instance. | File attachment for an incident or service request instance. |
ImpliedReviewer
The permissions for the implied Review Activity Reviewer profile are granted through the ReviewerIsUser relationship.
| Operation | Type | Property | Relationship |
|---|---|---|---|
| Read | Reviewer instances and anything that is contained within. | All properties of a Reviewer instances and anything that is contained within. | All relationships that include the Reviewer instance, and anything that is contained within. |
| Create | None | None | None |
| Update | None | Reviewer instances: - Reviewer.Comments - Reviewer.DecisionDate - Reviewer.Decision |
Reviewer Instances: - ReviewerVotedByUser->User - ReviewerVotedByUser->Reviewer |
| Delete | None | None | None |
ImpliedActivityEditor
The permissions for the implied Assigned To User profile are granted through the WorkItemAssignedToUser relationship.
| Operation | Type | Property | Relationship |
|---|---|---|---|
| Read | Activity instances and anything that is contained in it. | None | None |
| Create | Work item instances that the user is assigned to: - Activity - Reviewer |
All properties of Activity and Reviewer instances that are related to a work item instance. | All the Activity and Reviewer instances that are related to a work item Instance. |
| Update | Work item instances that the user is assigned to: Activity | All properties of an activity and the work item instances. | All Activity instances that are related to the work item Instance. |
| Delete | None | None | None |
ImpliedConfigItemCustodian
The permissions for the implied CI Owner profile are granted through the ConfigItemOwnedByUser relationship.
| Operation | Type | Property | Relationship |
|---|---|---|---|
| Read | Configuration item instances and anything that is contained within. | All properties of a configuration item instance and anything that is contained in it. | All relationships that include a configuration item instance, and anything that is contained in it. |
| Create | None | None | None |
| Update | None | None | Configuration item Instance - WorkItemAboutConfigItem |
| Delete | None | None | None |
ImpliedPrimaryComputerUser
The permissions for the implied CI Primary User profile are granted through the ComputerPrimaryUser relationship.
| Operation | Type | Property | Relationship |
|---|---|---|---|
| Read | Configuration item instances and anything that is contained within. | All properties of a configuration item instance and anything that is contained within. | All relationships that include the configuration item instance and anything that is contained within. |
| Create | None | None | None |
| Update | None | None | None |
| Delete | None | None | None |