Service Management Automation architecture


This version of Service Management Automation (SMA) has reached the end of support. We recommend you to upgrade to SMA 2022.

This article shows a diagram that illustrates System Center - Service Management Automation (SMA) features.

SMA architecture diagram.


  • The SMA web service communicates with Microsoft Azure Pack and authenticates users.
  • The SQL Server databases store and retrieve many components. These include runbooks, runbook assets, activities, integration modules, and runbook job information.
  • Runbook workers run the runbooks, and they can be used for load balancing. The management portal in Microsoft Azure Pack is where you author, debug, start, and stop runbooks.

Next steps