Trouble on a PC, Mac, laptop, or netbook? Start here!

Instantly find and fix tech issues here:


Most issues in TakeLessons Classroom can be resolved by following these steps:

1. Use one of our supported devices

  • Operating System:
    • PC: Windows 7 or newer with the latest updates installed
    • Mac: Mac OS X 10.8 (Mountain Lion) or newer with the latest updates installed
  • Processor: Intel Dual-core 2.4GHz or faster (2GB of RAM recommended)
  • Video Card: at least 64MB of video memory
  • Sound Card: at least 16-bit

2. Use a reliable internet connection that’s 3.5 Mbps or faster

3. Use a supported browser

  • We strongly recommend using an up to date version of the Google Chrome browser for the best experience, you can download it here.
  • Follow the instructions to install Google Chrome.
  • Leave your classroom in your other browser, and open Google Chrome.
  • Re-join your classroom by logging into to your TakeLessons account and clicking the Join button from your Dashboard or Schedule tab.

4. Refresh your browser

  • You’ll be prompted to enable your camera and microphone again.

5. Enable your camera and microphone in Google Chrome

  • Once you’ve joined your classroom in Google Chrome, click Enable my Camera and Microphone.
  • Test your camera and microphone.
  • In your classroom, click on the camera icon.
  • Make sure the correct devices are selected.

6. Clear your cache and browsing history

  • After you clear your cache, refresh your browser.

Still having trouble? Contact Student Support.