Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive.
Learning objectives
This module explains how to:
- Learn about the timeline control and how to modify it to fit the needs of an organization.
- Examine how service representatives can use the email functionality in Microsoft Dynamics 365.
- Review the process of configuring email functionality for service representatives.
Prerequisites
Basic understanding of the Microsoft Dynamics 365 Customer Service application