Summary
With app profile manager, your organization can create targeted app experiences for representatives and supervisors who work with the Customer Service workspace and Contact Center apps. By creating and assigning users to custom profiles, you can provide users with a tailored experience based on a tailored session, application tabs, and notification templates. Additionally, you can control which channels and productivity features are available for each profile.
This module explained how you can get started creating customer application experiences with app profile manager:
Defined app profile manager, when it's available, and how to access it.
Explored the user interface and the process for using it to create custom profiles.
Reviewed the components that are included in a profile and the process of defining which channels and productivity features are available within a profile.
Described session templates and the process for configuring them.
Reviewed the process for creating application tab templates.
Examined notification templates, including how to create them and how notification fields are used.
Reviewed associate session and notification templates with workstreams.
Your next step is to gain a deeper understanding of how to define channels and configure productivity tools. This learning includes creating macros, agent scripts, and smart assist.