Identify the business value of AI in retail with INSEAD


Retail has arrived at a pivotal point for the deployment of AI. Watch this video from Peter Zemsky, INSEAD’s Eli Lilly Chaired Professor of Strategy and Innovation, as he illustrates how retail companies are rethinking their strategy in the highly disrupted and dynamic retail market.

In retail, AI predictions drive not just customer recommendations, but also predictions to improve inventory and supply chain management – two critical areas of this industry. Additionally, AI strategies should not be separated from the rest of a retailers’ digital transformation – as it is the proliferation of data that fuels value creation from AI.

Let’s see how Microsoft Stores incorporate AI across its business processes to efficiently scale and derive meaningful customer insight across the global business.