Knowledge check

Check your knowledge

You want to create a knowledge base from an existing FAQ document. What should you do?

Create an empty knowledge base and manually enter the FAQ questions and answers.

Create a new knowledge base, importing the existing FAQ document.

Create a new knowledge base, selecting only the Professional chit-chat source.

How can you add a multi-turn context for a question in an existing knowledge base?

Add synonyms to the knowledge base.

Add alternative phrasing to the question.

Add a follow-up prompt to the question.

How can you enable users to use your knowledge base through email?

Add Friendly Chit-chat to the knowledge base.

Enable Active Learning for the knowledge base and include the user's email address as the userId parameter in responses.

Create a bot based on your knowledge base and configure an email channel.

You must answer all questions before checking your work.