Introduction
In this module, you explore extensibility options that allow you to customize or enhance Copilot’s capabilities. To help you evaluate which option is best for your scenario, we use a unified example that reflects a common business goal: improving the employee experience around travel and expense support.
Scenario: Your organization wants to streamline how employees plan travel, access policy information, and manage expenses to enhance productivity. The goal is to reduce support requests, improve compliance, and make it easier for employees to get the information and assistance they need—whether they’re booking a trip, checking policy guidelines, or submitting a reimbursement.
Throughout this module, you explore how different extensibility options can help address specific goals within this scenario, such as:
- Making travel policy documents easier to find.
- Guiding employees through the travel booking process.
- Helping users check reimbursement status and submit expenses.
- Supporting complex travel planning for executive assistants.
The next unit provides high-level overview of each option before you learn how to choose the best option for your needs.