Check your knowledge

1.

Your organization plans to process payments with their messaging channel. In addition to creating a payment profile, you want to create messages that you can use with the payment option. Which feature will you create?

Quick reply

Rich message

Fast message

Consult

2.

You've been asked to set up Omnichannel for Customer Service so that customers can engage with your organization by using Apple Messages for Business. You have the necessary licensing, and social messaging has been enabled for your organization. What do you set up first in Dynamics 365?

Create an Apple Messages for Business message account.

Create an Apple Messages for Business workstream.

Create an Apple Messages for Business channel.

Create an Apple Messages for Business queue.

3.

You plan to create a rich message that representatives can use when interacting with customers. You want to allow representatives to create the message before they send it to the customer to ensure that it's composed the way they want it. Which of the following rich message types can have the Allow representatives to configure option enabled?

Apple Pay

Authentication

Forms

List Picker

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