Publish and edit rich messages

  • 2 minutes

Before a rich message is available for a representative to send, it needs to be published. Publishing is done by selecting the Publish button on the command bar. After you publish a rich message, the Save button will no longer be available above the designer; only the Publish button will show. Additionally, the status of the rich message shows as Active.

Screenshot of the steps to publish the message.

Important

If fields are missing, the designer will highlight them in red and won't allow the rich message to be published.

If you need to update a rich message, you can make updates to rich messages that are published and active. After you've filled in the required fields, select Publish. This step ensures that messages that are missing required fields don't become active.