Summary
A call center is a type of retail channel in Dynamics 365 Commerce that provides an option for you to enter payment information directly into the sales order. Workers have options for controlling prices and can access various data about customers, products, and prices right from the Sales order page.
Call centers have enhanced functionality for tracking customer history and order status, and they provide a user-friendly Customer service page that simplifies your ability to locate customer accounts and review the related customer order data and attributes.