Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT

Functional Consultant
Business User
Dynamics 365
Customer Service

Connected Customer Service integrates IoT devices with Dynamics 365 Customer Service to help organizations create an approach to providing service to customers. Additionally, it enables the registration, monitoring, and management of IoT devices into your organization’s business processes.

Learning objectives

This module explains how to:

  • Register IoT devices.
  • Create IoT alerts and convert alerts to cases.
  • Understand the required security roles for Connected Customer Service.
  • Manage interactions with IoT devices.
  • Send commands to IoT devices.


Basic knowledge of the Dynamics 365 Customer Service application